04-09-2012 12:32 PM
04-09-2012 01:15 PM
04-10-2012 03:01 PM
I can certainly understand your concern with the interest charges you have found on your account. I apologize for any misunderstanding you may have of encountered with your financial agreement with HSBC.
As you may know, HSBC is a financial organization that Best Buy uses to provide financial opportunities and promotions to our customers. With that said, HSBC is a separate company from Best Buy and due to privacy reasons we don’t have access or authority over any accounts. I would be happy to review this further with you; however, please know that I cannot guarantee any changes to your account. I have sent you a message so we can discuss this in detail. To check your messages please ensure you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.