Best Buy & Geek Squad Policies

[BLyon]

There is a very long and sad story to how I got to this point with Best Buy but the last time I typed the whole situation it took at least an hour to write...anyways I have a new concern with Best Buy and the product that Geek Squad ordered for me.

On Saturday February 20th I brought in a desktop to try to fix what I thought was a small/easy problem and could be fixed on the spot, I was wrong.  In short, I gave Best Buy my desktop to exchange for another desktop, trust me it is not as easy as it sounds, I had to wait two months to get to this point.  Anyways the only way to buy this desktop from Best Buy is by going online and purchasing it off the official Best Buy website.  Like I said I gave Geek Squad the desktop I was using and they now have it in there hands, they also ordered the desktop for me, to be specific -

http://www.bestbuy.com/site/HP+-+Pavilion+Elite+Desktop+with+Intel%26%23174%3B+Core%26%23153%3B+i7+P...

Because Geek Squad/Best Buy ordered it for me I can not check the status of it, all I have been able to do is call Geek Squad and give them my order number and they tell all tell me the same thing, the order will not be fufilled until Sunday February 28th.  I check my email everyday for any status updates with my new desktop and I got two emails from Best Buy on Tuesday February 23rd saying the following -

Brendan {personal information removed per forum guidelines}, Thank you for your purchase
	Remember, we're here to help—before, during and after you buy. Call the Best Buy® Helpline at 1-888-BEST BUY (1-888-237-8289) and talk to a Customer Specialist live 24/7. Get expert technical support setting up your newly purchased product. Visit Best Buy Customer Service online if you need help with anything else. Always here for you, Best Buy 230 Independence Way Danvers, MA 01923

and then another email saying -

Hi Brendan {personal information removed per forum guidelines}, We are here to make sure your setup goes smoothly and all your questions were answered when you left the store. To make sure you can surf the Web anytime, anywhere, safely and securely, check out our Computing Resource Center. Plus, take advantage of the support links below. Need more help? Ask the Twelpforce and get an answer right back through Twitter. You can also e-mail us, click to talk with us, or speak to a Best Buy Customer Service Representative at 1 888 BEST BUY (1-888-237-8289). Always here for you, Best Buy 230 Independence Way Danvers, MA 01923

So now two days later I go back on BestBuy.com to take another look at my new desktops specs and I notice that the desktop is now labled as *Backordered*... I'm sure that is a good sign.

My question is since BB/GS ordered this desktop for me on the 20th and after getting the 2 emails confirming my order on the 23rd, am I at risk of getting a email from Best Buy saying my desktop is now on backorder and I will be getting it later then the 28th??  Keep in mind I was told by geeksquad in person that it was avaiable for in store pick up on the 28th.

Sadly this whole GS/BB experience has made me very paranoid about this backorder thing.

[Dorothy-BBY Community Supervisor]

Hello BLyon -

Jesus, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your continued patience!

[BLyon]

Also I should mention I was sent the order conformation email on the 20th after leaving the store.  In total that is three emails I have recieved from Best Buy up until the 23rd and I have recieved a fourth email from Best Buy today saying -

with our assortment of resources, products and services. HP Pavilion Elite Desktop with Intel® Core™ i7 Processor Need more help with your computer? Ask the Twelpforce and get an answer right back through Twitter. You can also e-mail us, click to talk with us, or speak to a Best Buy Customer Service Representative at 1 888 BEST BUY (1-888-237-8289).

Also like I said in my previous post just yesterday my desktop was labeled as backordered, yet I have not recieved an email saying that the delivery of my new desktop would be delayed because it is backordered, I hope/assume it has already been shipped and is on it's way or is already at my local Best Buy store ready for pick up.

[Jesus-BBY Senior Social Media Specialist]

BLyon –

Thanks for taking the time to post on our forum. I was disheartened to hear that you have gotten an update about your computer. I can totally see how that would be frustrating. I will be happy to help with what I can.

Please send me you order number via Private Message so I can look into it. To send a Private Message, ensure you are logged into the forum and click on Private Message on my signature bar.

Thanks,