Best Buy & Geek Squad Policies

[AnnaA]

I purchased an I-Pad on December for cash and returned it on January in the store. They told me that I'll get a check into my mail. So, it is already April and I still didn't get my money back. I'm calling to the customer service every 2 weeks and I don't see any progress on getting MY MONEY back! I'm very disappointed with the customer service!

[deusexmachina Valued Contributor]

They are clearly stealing your money and keeping it to get interest off of it.

[AnnaA]

I also think that it is some interest that they don't return my money back. So, when I'm calling them they don't even give me a good point why they still didn't return the check.

Thank you for your opinion.

[Ryan-BBY Senior Social Media Specialist]

Hello AnnaA -

Marti from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[AnnaA]

Hi Marti,

Is it any reason I don't get my money back? How many times I have to call to the Customer Service to get MY MONEY back? Time is money. I already spent a few hours for calls, writing this reviews and etc. I decide if I'm not getting the money till Monday 4/16/12 I'm going to reach Better Business Bureau.

[APR28]

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deusexmachina wrote:
They are clearly stealing your money and keeping it to get interest off of it.

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Finally we get some honesty out of you.

[deusexmachina Valued Contributor]

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APR28 wrote:

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deusexmachina wrote:
They are clearly stealing your money and keeping it to get interest off of it.

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Finally we get some honesty out of you.

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Checkmate.

[Marti-BBY Community Connector]

Hello AnnaA,

Wow, this is most frustrating for you and I do apologize for the delay in getting  your refund to you. I'd like to get more information from you so I can do a thorough investigation as to what's going on. 

I'll send you a private message outlining what I need in order to look into this further. You can view your private message by logging on to the forum and look for the little envelope located in the upper right corner of this screen. It's orange on my screen. Click on that and I'll have an outline of what we need.

I hope to hear back from you soon so I can check on this for you.

Thank you,