07-29-2011 07:34 PM
I bought a laptop from Best Buy 6 months ago. The computer worked alright except for the screen pixels were not waking up when I took it out of sleep mode and there was a long delay when I turned the unit on. I've brought the computer in 4 times and still nothing has been done to fix the issue. I'm really disappointed to see that a store like Best Buy is real quick to see products but not willing to back up the products that they sell. They keep saying that it is the computer's manufacturer fault. I've had enough of the run around. I will not buy another product from Best Buy until they take responsibility what they are selling.
07-29-2011 10:19 PM
07-30-2011 03:14 PM
Yes it was sent in once already. The computer is only 6 months old. Best Buy makes the customer bend over backwards to get the issue solved with their defective products that they sell, instead of taking responsibility for themselves.
07-30-2011 04:34 PM
07-30-2011 06:02 PM
07-30-2011 06:18 PM
07-30-2011 07:14 PM
I did buy the Black Tie Protection. If I didn't state that clear enough the first time, I apologize.
Ah, gotcha. I was leaving work and on my phone so I didn't see my question that you were responding to and I went from there. Sorry about that, it was my fault for not reading the prior posts first.
When have you brought your computer in for service, and what did they do to it? What did they say was wrong with the computer, and what reason did they give for it not being repaired previously?
07-30-2011 07:20 PM
They said that they ran diagnostics and also optimzations all 4 times. They said that there was nothing wrong with it, even after they completed service on it, I asked them to start it up and close the lid and the problem was still there when they opened the lid.