02-27-2009 11:57 AM
02-27-2009 12:17 PM
I believe the reason they require you to bring it in is because you elected to waive delivery in the first place, and so were not charged for it, as there is a fee. I would ask them if you pay for delivery, will they accept it and deliver the new stove then. I am curious as to how you got the stove home if you couldn't lift it, though. I'm guessing someone helped you with it?
Either way, a mod should be along shortly to help you with your issue.
02-27-2009 11:43 AM
02-27-2009 02:19 PM
02-27-2009 02:21 PM
02-27-2009 03:10 PM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
02-27-2009 11:18 PM
02-27-2009 11:30 PM
It is very sad to get rude comments after posting my complaint... No help here... guess this is just the complaint line with no solution... IT IS BEST BUYS FAULT that my stove does not work right... I bought a NEW stove and was promised it would function properly.... The gentleman who sold me the stove was very understanding when I returned it this evening... in fact he said (he being a dept manager) that had he been the one I spoke with this morning (if I had been given the chance) he would have arranged for a new one to be brought, WITHOUT A FEE, to me and the broken one returned... In fact he gave me money on a gift card to try to make up for all the frustration/rudeness... As for the rest of the team... THEY SUCK!!!!
02-27-2009 11:43 PM
All I was doing is suggesting the most likely reason for the response you got from the store, and a possible solution. I was not expressing support or decrying the actions of the store, as each store is run differently,
I ensure you that grozny does NOT work for or represent BB in any way, shape, or form. He is just a customer.
I'm very glad that you were able to work this out with the store, and that they waived the delivery fee. We do strive to meet our customer's needs end to end, and make sure that they are satisfied, and it sounds like you are. I am sorry that you had such a bad experience with the other team members in the store, though.
And again, a mod will be along shortly to follow up on your experience.
02-28-2009 08:03 AM