Best Buy & Geek Squad Policies

[Cyprian1]

Best Buy exchange policy of 30 days with no tolerance even if returned item never opened and still sold on shelves ... wasted $50 for a HDMI cable that Best Buy rep said we needed when we bought the TV at Christmas .... did NOT need it and could not return it.  Actually was going to purchase a digital camera that evening, but not after customer disservice experience. Went to Target instead and found the staff there MUCH more personable. 

Tell your customer service managers to quit lying when they say "I'm sorry, it's the policy".  The part about policy is true, but not the part about being sorry.

My policy is to never go to a Best Buy again, and from what I can see, a lot of others feel the same way.

[DarkWingDUCK]

Are you mad about the policy or the rude demeanor of the clerk?

[Cyprian1]

The unwillingness to use some human empathy and logic instead of cowering behind "it's the policy".

I see the entire country becoming a bunch of disinterested bureaucrats.

[Dval]

Question for you.

For something like a large corporation, you have to have policies and guidelines to go by.  Would you break your policies every single time someone tried to return/exchange an item? 

What did the rep say you needed the cable for?  Cable box, game console, blu-ray; did you purchase anything else at the same time that used an HDMI cable?  I feel for you if he/she just tossed it in for a few extra bucks.  The question that the staff is probably wondering is: "Why did it take this person a quarter of a year to realize they didn't need this?"

[DarkWingDUCK]

I see your frustration.  But if businesses did not abide by their policies, they would not be in business very long, see Circuit City as an example.  As a former CC employee, and a current BBY employee, I do see the reasoning for not breaking the precedent.  From my personal experience, if a client of mine were to come and make a return on day 40, 10 days after the 30 day return policy has expired, there is a possibility of making concessions.

[NoNoBadDog]

Do you understand what "policy" means?  If an exception is made for you, then where does it end?  If you are given an exception, shouldn't everyone get an exception?  if that. then there is no point in having a policy.

You post begs the question on why you waited so long to return it.  Because you failed to return it within the return window, you bear the responsibility, not Best Buy. 

Sorry, I am not trying to be rude, but it is just basic reasoning...

[Cyprian1]

You make my case. This society has become one where no one has the virtues required to be human, dictatorship of "policy".

I could accept "policy" if it was logical, but th fact BB told me I needed it when I bought the tv, then found out after a long series of service calls (requiring more than 30 days) by ATT ... never having opened the packaging and seeing the same product on the shelves as I returned mine.... yes, policies do require exception.

[Cyprian1]

This is bigger than the cable and me being out out $50...... the thread in these postings is that once someone has a policy no amount of logic, explanation, human understanding can ever override "policy". This is very dangerous to society. In fact this mentality leads us to accept totalitarianism.

Now that I think about it, this type of fascism is what the government is now trying to do to the Catholics in their "policy"if on health insurance.

The bigger the organization, the smaller the individual.

[Jimmienomam]

Wow, comparing a policy on returns (in which case was in place before you bought it) to a government trying to change their laws (policy) to go directly against their religious beliefs. Somehow I seem to correlate the 2.

As to the policy, it was in place prior to you buying the item. That being said it doesn't take 30 days to figure if you need a cable or not. You have to admit that part of it was that you were just lazy. Especially in this information age, I would have taken less then 30 minutes to google it.

[NoNoBadDog]

I most certainily did not make your case for you.  Your incorrect interpretation of what I posted does that.  You don't have a "case". 

You failed to return the cable within the 30 day return window....how does that make it a societal failure? 

I recommend that you find somethin more important to get upset about. 

You could always sell the cable on the internet, or merely hang on to it in case you atually need it one day.