05-06-2009 03:16 PM
05-10-2009 03:41 PM
Oh and for the record, this is why we offer Geek Squad Black Tie Protection. We realize how stressful dealing with Manfacturers to get repairs can be and try to take some of that hassle off the customer. In addition to this, you need to realize that if we cannot replicate the problem there is not much we can do.
As far as the manager issue goes, I come into close contact with that every day. I have people that call the store and ask for a manager just to see if a CD is in stock. Best Buy's employee's are in a position to make business decisions. Unlike other retail locations Best Buy's employee's are highly trained and understand the Business in a way I have never seen. I have been in retail almost a decade and with Best Buy for most of it and I can tell you, I walk into other store and their employee's could not tell you the difference between profit and loss much less how to calculate NOPAT.
I am sorry you are having a hard time with this.