Best Buy & Geek Squad Policies

[jbell12680]

Link to original problem which i thought was solved...

http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Still-waiting-on-my-50-gift-card-for-upgra...

only to find out when i tried to use the gift card that it had a zero $$ balance. So much for using it on a purchase for an anniversary gift. Now I am still waiting for someone to get back to me in the typical 3-5 business day fashion that is best buy customer service.

Now after multiple calls, emails and message postings i am still waiting for this $50 gift card 3 months later. If only best buy was better at completing there promotions, i might not be so frustrated with this company.

After this experience i will really have to think hard about any promotions that best buy might offer and is it really worth all the time and effort or just go buy the product cheaper somewhere else and forget the promotions.

[jbell12680]

I upgraded my iphone thru best buy after sigining up for an offer of $50 giftcard on Feb. 27th. Never recieved anything on the gift card so called customer service. Now 3 phone calls in, a case opened (97861938) and still no gift card. What is going on with your cusotmer service?i called on 3/5 and was told a case would be opened and promotions would get right back to me. I went on vacation so didnt worry about it for awhile, then called back on 3/19. I was told then that they routed it to the wrong department and that this was fixed and now promotions will get right back to me, then on 3/23 called again and was first told i would need to go back to the store and then that promotions was behind but would respond ASAP. Now its 3/28 and i just called and recording said they were closed. What is up with the BB customer service. I have been a loyal customer and reward zone member for many years and this is how you treat your customers? still waiting on the gift card..... 

[Ryan-BBY Senior Social Media Specialist]

Hello jbell12680 -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[DanK Best Buy Employee]

You registered your cell phone number, and upgraded or ported that line, correct? What did the store employee say when you told him you had signed up for the gift card? The store's Mobile Manager should have been able to assist you with this, but the Community Connector will get everything sorted out for you.

[jbell12680]

They didn't say anything. I ordered online and picked up in the store. The online order said they would email me details on the gift card hence i did not even ask them. To make things even better, I told the person when I picked it up that I would activate when I got home so when I got home and hooked to iTunes it told me there was no SIM card. I had to go to AT&T store and get it from them. I did not want to drive back to store as it was a 45 minute drive to get it from the only store that had it in stock.

[jbell12680]

And yes I registered my number but I was already an AT&T customer so porting the number was not necessary. My main issue is that I had to call 4 times and now post on this board to try and get any answers.

[jbell12680]

Is jacob ever going to contact me? I am still waiting on this initial contact. I finally got a call back from the 5 calls i have made to customer service, but i was hoping to have Jacob ride herd on this and make sure that what they told me really happens, which so far has not been the case. I was told that they were forwarding my issue to the "mobile department" and that i should be issued a gift card soon??? it would be coming in the mail and would likely take up to 21 days??? Can someone let me know if this is really happening or if the ball was dropped again?

[jbell12680]

Anyone... Anyone...???   Bueller.... Bueller????

[jbell12680]

Is someone from Best Buy going to respond to this? Still waiting on any kind of response to make sure that the ball was not dropped again on my Gift Card?

[Jacob-BBY Community Web Planner]

jbell12680,

I've sent you a private message in regards to this issue. To read it, please make sure you are logged in and then click the envelope icon in the upper right of this page.

Thank you for your patience,