Best Buy & Geek Squad Policies

[PantherFan83]

I ordered a gift that was supposed to be delivered on the 24th... GUARANTEED.  Well,

it went out UPS Ground today, the 23rd. So much for that present. Luckily, I found a

better product at a cheaper price. So... after reading about all the problems people have

returning items, what is my best option? Refuse delivery whenever it shows up (if we're

lucky enough to be home to catch the UPS driver), take the thing back to store, or to get

an RMA and ship it back myself?

Just wondering what has worked best for people. Thanks for reading.

[Big_Hitter]

Mods: no hurry but we will need an answer to this early next week when our "guaranteed" by Christmas presents are scheduled to arrive via UPS ground

thanks

[senseless]

Being in the same boat, I too would love to hear from the forums 'mods'. And thanks for mentioning not accepting delivery, that is IF I can catch the UPS driver who just puts packages on porch,rings bell and runs back to truck. I bet seeing it's from BB he runs even faster.

[Elizabeth-BBY Community Supervisor]

Hi PantherFan83,

You are correct about your three options.  What works best may vary from person to person.  But, to be honest, the fastest way for you to receive the credit back to your account would likely be to return it to the store.  Once they process it there, you should see the credit to your account within 72 hours.  Otherwise, you have to add that time to the shipping/processing time at the warehouse.

To other users: please be aware that items shipped via special delivery from our warehouses (such as appliances and large televisions) do not have these options for return; a pickup must be arranged by calling BestBuy.com customer service.

I'm sorry we weren't able to deliver on the gift you ordered, but I am glad you found "a better product at cheaper price" to help with your holiday gift-giving, even if it was from one of our competitors; obviously, this doesn't benefit us so we will definitely use your feedback to improve our processes and communication.

Hope this helps,

~Elizabeth

Community Supervisor

Best Buy Corporate

[KeithP]

REFUSE DELIVERY! Only way you can ensure you do not have to deal with Best Buy to resolve it. If they do not issue a refund immediately then dispute the charge with your credit card company.

Only way to protect yourself.