12-31-2008 07:27 PM
Bought $2000 worth of flat screen, receiver and Blueray and paid Geek Squad to come hook everything up. They tell me they can't hook up our audio unless we pay them more and the TV/BR/Receiver doesn't work.
This is an awful scam to play on folks. Best Buy and the Geek Squad made us wait 2 weeks to do the worst job I've ever seen.
NEVER use this service and NEVER let BB talk you into having them do anything to your computer, home video/audio or anything else.
12-31-2008 07:29 PM
I've been buying from Best Buy for years. TV's, appliances, computers. That all stops now. Best Buy has made it clear they're only after the quick profit and nothing else.
Beware the rip-off-Geek squad
01-02-2009 03:35 PM
01-04-2009 12:54 AM
I am sorry to hear that you didnt have a good experience with Best Buy. I can only assume the reason why you got charged additional charges for the hook up...... maybe who ever rang you up in the store, may have sold you the wrong install by mistake. Or there may have been misc charges for your install... and those charges cant be rung up in store.
Did any one recommend you a Home Theater In Home Consultation??
Even though I didnt work with you directly, I do work for Best Buy... and I think they are a great company.. so on behalf of my fellow employees I do apologize.
01-04-2009 02:17 PM
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01-06-2009 12:24 PM - edited 01-06-2009 12:27 PM
09-06-2009 09:47 PM
I would be curious to hear if Local District Manger contacted the customer after this was seen on the web.
I have had several issues with store employees were they stand around and dont assist customer and they are
in superisor positons. Spoken with the 800 line promised contact from corp and district management
and to this day no contact was ever made I figured 8 and 10 months was plenty of time.
That said I did have a very bad exp with a geek squad desk on a simple return of a dvd portable
player. I was in line for almost 45 minutes and was 3rd inline when I arrived. I finally got
a young man who ended up being the store manger when I was sent to find my replacement
unit for the squad. Yes I had to look for replacement of 3 yr old product ,
He asked me to wait just a couple minutes while he finished with a customer then listened to my
concerns and then SPOKE to solve the problem, Had I not spoken with him that day it would have
been my last to make purchases, so I Know they do have managers and staff that do work to help
customers and do understand no customers no jobs but sadly I believe many of their issues
start at the VERY top of the company and the cutting of hours and staff.
How can I expect low level staff to be concerned if Corpate management is not concerned enough
to follow up on complaints.
09-07-2009 02:12 AM
Hey there darrell! This issue was resolved via Private Message in January. If there is something we can assist you with, I urge you to make a post in the appropriate section and we will do our best to assist.