Best Buy & Geek Squad Policies

[blanston63]

Bought $2000 worth of flat screen, receiver and Blueray and paid Geek Squad to come hook everything up.  They tell me they can't hook up our audio unless we pay them more and the TV/BR/Receiver doesn't work.

This is an awful scam to play on folks.  Best Buy and the Geek Squad made us wait 2 weeks to do the worst job I've ever seen.

NEVER use this service and NEVER let BB talk you into having them do anything to your computer, home video/audio or anything else.

[blanston63]

I've been buying from Best Buy for years.  TV's, appliances, computers.  That all stops now.  Best Buy has made it clear they're only after the quick profit and nothing else.

Beware the rip-off-Geek squad

[mpaubel]

Geek Squad and Best Buy are rip offs. I had a very lousy experience. At least they delivered your television. I am still paying for a televisiona nd geekk squar service they never delivered. They are thieves

[NicolleHTPRO]

I am sorry to hear that you didnt have a good experience with Best Buy. I can only assume the reason why you got charged additional charges for the hook up...... maybe who ever rang you up in the store, may have sold you the wrong install by mistake. Or there may have been misc charges for your install... and those charges cant be rung up in store.

Did any one recommend you a Home Theater In Home Consultation?? 

Even though I didnt work with you directly, I do work for Best Buy... and I think they are a great company.. so on behalf of my fellow employees I do apologize.

[Elizabeth-BBY Community Supervisor]

Dear blanston63,

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

~Elizabeth

Community Supervisor

Best Buy® Corporate

[Matthew-GS Retired: Community Advocate]

Hi blanston63!

To call this “frustrating” would be an inadequate word to describe this situation. I understand it is disappointing to purchase technology and to not have everything you need to make a gift functional. Please accept my apologies and appreciate that we make it our goal to ensure you have everything you need to make your technology functional, including installation. I am sorry if we did not make you aware of all the necessary services you would need during your store visit or online experience. Some installation situations are hard to predict at the register. Regardless, we never want to leave you hanging.

I would appreciate the opportunity to work together to research your situation and find a resolution. Since we do not collect personal information in the public forums, I request that you click on the Messages envelope near the top right corner of the thread and reply to my private message request. I hope to help you with your situation and to also gain insights to see what further can be done to prevent this for other customers.

Message Edited by Matthew-GS on 01-06-2009 12:27 PM

[darrell]

I would be curious to hear if Local District Manger contacted the customer after this was seen on the web.

I have had several issues with store employees were they stand around and dont assist customer and they are

in superisor positons. Spoken with the 800 line promised contact from corp and district management

and to this day no contact was ever made I figured 8 and 10 months was plenty of time.

That said I did have a very bad exp with a geek squad desk on a simple return of a dvd portable

player. I was in line for almost 45 minutes and was 3rd inline when I arrived.  I finally got

a young man who ended up being the store manger when I was sent to find my replacement

unit for the squad. Yes I had to look for replacement of 3 yr old product ,

He asked me to wait just a couple minutes while he finished with a customer then listened to my

concerns and then SPOKE to solve the problem,  Had I not spoken with him that day it would have

been my last to make purchases, so I Know they do have managers and staff that do work to help

customers and do understand no customers no jobs but sadly I believe many of their issues

start at the VERY top of the company and the cutting of hours and staff.

How can I expect low level staff to be concerned if Corpate management is not concerned enough

to follow up on complaints.

[Adamtech Emerging Expert]

Hey there darrell! This issue was resolved via Private Message in January. If there is something we can assist you with, I urge you to make a post in the appropriate section and we will do our best to assist.