Best Buy & Geek Squad Policies

[blueraider1111]

And I responded to both of your statements by staying no one asked either of you.  I dont care what you or her say it doesnt change that fact that bestbuy/geeksquad have terrible customer service.  Ive been told several times by phone that someone from geeksquad will call me back in an allowed time and if hasnt happened yet.  Im the one who has to call them back.  I was told my TV would be repaired in no more than a week and half.  Its been a month.  Ive called and bestbuy and geeksquad simply do nott care and seem to be just eager you get off the phone.  Do you not agree that this is a not a way to treat a loyal customer?  

[Xanthis]

Look, a question.

Yes, that is deffinitely not the way a loyal customer should be treated.  If this had happened to me, I would be upset too.  From the information you have provided, it appears you have done what you can.  You have gone the proper route to have the issue dealt with.  Posting on these forums allows you another way to have your issue dealt with.

There are many members on these forums who spend their free time helping out those with issues.  Some as simple as a policy question, others with statements pertaining to bad service.  While most of us cannot comment on the specifics of your issue, what happened, why it happened, and so on because those items are going to be researched by the Community member, we do try to help where we can.

As CrystalWoW and I have both said, someone who can dig deeper into your issue, and hopefully help reach a resolution that is satisfactory to you, will be with you in, on average, 3 - 5 business days. 

[blueraider1111]

Heres another question.  Do you have to be rude and condescending about everything to work for geeksquad?  People like you are furthermore proving my point about how geeksquad has terrible customer service.  Yes I did ask you a question.  Thanks for agreeing wth me and proving my point.  

[Allan-BBY Community Connector]

Hi blueraider1111,

Any amount of time without a working TV would be frustrating for most people, and I am honestly sorry that this repair has taken this long. After this was sent to multiple service centers, including one going out of business, I can certainly understand your lack of confidence in our service on this TV.

It is true that no technician is accurate in their diagnosis 100% of the time, but they should be doing their best to repair this TV in the fastest manner possible. I will look into this repair this coming Monday and post back to this thread with what I find out. I truly do appreciate your patience in this matter, and promise to do my best to get this expedited for you!

Thanks for posting,

[Allan-BBY Community Connector]

Hi blueraider1111,

I looked into your repair today, and found out that your TV was approved to be replaced last Thursday 12/15/2011. It looks like you have already gotten this processed. I hope you have a great holiday!

Thanks,