Best Buy & Geek Squad Policies

[whitetails77]

I was in Best Buy twice to get my computer fixed. The first time I work with a younger gentlemen who was very nice and helpful. When I went to go pick my computer up an older man with glasses got me my computer. He was so completely rude to me. But I only had to deal with him for a little bit so it wasn't a big deal. When I left I said thank you and he didn't say anything and walked away. I just figured I wouldn't have to deal with him anymore so I didn't day anything. But today I went back to get help with my computer. And lucky me the same man was there to help. (sense any sarcasim?) I asked him to downlaod a couple things on my computer and he argued with me the whole time about it. He kept saying that I downloaded stuff that I didn't. I can't even explain how rude he was. But one thing I will say that when I left I was crying because he was so rude to me. You should never treat a customer the way he did.

[NoNoBadDog]

I cannot condone his rudeness, but if he looked at your computer and he found that you had downloaded things, either by choice or by visiting websites that sevretly download malware onto your computer, then he was probably trying to help you by telling you that. 

You do nto seem to be very computer literate.  I would suggest you look for a local PC users group and attend a couple of their mettings.  You'll find all kinds of people there, from newbies just like yourself to seasoned computer professionals who can teach you just about anything you want to know about computers. 

[Original]

Sorry to hear he was so rude, he was trying to help you by telling you what was downloaded onto your computer though.

[whitetails77]

I understand that he was trying to help me but he was yelling at me. Also he told me that to get this thing on my computer I would have to pay at least $100 to have him come to my house. But actually I went online to the geek squad support because I have a subscription and I got the help I needed for free. And it took about 20 min for the gentleman to download what I needed.

[NoNoBadDog]

I still suggest you find a local users group, and learn to do it yourself....

[NoNoBadDog]

When you say "downloading" did you mean downloading something from the internet, or did you mean installing software on your computer?

[whitetails77]

Both. Because when I took my computer there the first time they deleted stuff I needed to download and intsall programs. I'm just gonna stick with the online help. I know how to download and install programs but when they delete stuff off my computer that I need to do stuff on my computer I need help getting back the stuff they deleted. And that's what the online guy did.

[Xanthis]

What?

[Ryan-BBY Community Connector]

Hello whitetails77 -

Marti from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Marti-BBY Community Connector]

Hello whitetails77,

It was incredibly disappointing to hear about your experience at the store. Bad behavior is never acceptable and I'm so sorry that's what happened to you. I was glad to see that you were able to get your issue taken care of by way of our virtual agent, but you should always be able to feel comfortable coming in to our stores and dealing with any Geek Squad agent or employee of Best Buy. 

I do appreciate that you took the time to let us know about this particular situation and I will forward your concerns on to the store manager. If you need anything or any help in the future, please don't hesitate to let me know. I'm here for you.

Sincerely,