Best Buy & Geek Squad Policies

[newhampshire]

Brought in a TV for repair that I bought at the same BB only 1.5 yrs earlier. I have never complained before and I don't expect much of anything from the large corporate BB. If someone at the store does actually pick up, I get a different story each time, hung-up on, no follow through, price repair change, disrespectful service. I will never shop at a BB again. I'm sure I'm not even a pimple on BB backside, but at least I can live with myself. I've always shopped at BB, never again.

[Elizabeth-BBY Community Supervisor]

Hi newhampshire, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[John-BBY Community Connector]

Hello newhampshire,

I was disappointed to read that you’re not getting the response you’re expecting from the local store.  You should always be treated respectfully and receive the information that you’ve called upon us to provide.  I offer my personal apologies that we’re not living up to your expectations of us.

I’d like to ask for the opportunity to look into the repair situation, but I’ll need additional information so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.  I look forward to working with you!

Sincerely,