05-09-2009 11:36 AM
I'm here at college, finals weekend *of course* and I bought my laptop from
Illinois, which I currently am in Missouri. *Long drive home FYI*
I have a toshiba satellite, I can state the model number upon request. The
power supply only works if the cord is facing a certain direction and tilted
upwards, and my mouse works sporadically if it decides to play nice. As such,
my receipt is at home *Illinois* and there is no way to get it with in a decent
amount of time *Before Monday*, however I have heard a couple of things about warranties
and such I wanted to ask.
If I used my rewards card on this laptop, can the pull the receipt for it?
If said receipt is found/had *I have the slightly large warranty, the prp or
what it is referred to, I do not know.* I have heard that Best Buy sends in the
computer to see if it can be fixed before seeing if they will give me a
replacement. As such, I do not find the use of having a product replacement
plan if not to replace it without waiting the amount of time it normally takes
them to fix it. This is beside the point, is there any way I can get a
replacement computer this weekend with said receipt, without them sending away
my computer and waiting week or so to find out if a replacement can be given?
And finally, let us assume that Jesus does answer my prayer’s, and this goes
so smoothly Best Buy should be given some award for being so diligent with their
records and promises. Will I get a computer of the same value I paid for it,
with warranty transferring over? Alternatively, will they give me compensation
with inflation and ware/tear costs, along with possible fixing costs for it?
05-09-2009 12:28 PM
I know how stressed you may be because I start college finals on Monday, too!
Yes, your receipt could be pulled if you used your Reward Zone card or a credit card. You can also get your PSP brochure # by calling 1-888-BESTBUY or 1-800-GEEKSQUAD.
Yes, your laptop would have to be sent off. I know you're in a predicament, but that's just policy. The repair policy can be found in your PSP literature or on BB.com. You wouldn't be able to get a replacement PC for the weekend. Once it's sent off, it may be automatically deemed as nonrepairable and be replaced. Otherwise, 3 qualifying repairs must be made.
If your PC is deemed unrepairable, or if it would be more economically feasible to replace the PC, yes, you will get the same one, or one valued the same. No, your warranty would not transfer. Once a PC is deemed as a junk out, the warranty is considered redeemed, and a new one must be purchased. Again, this can be found in the PSP literature.
05-11-2009 09:43 AM
05-11-2009 07:29 PM
05-13-2009 08:51 AM