11-16-2008 04:15 PM
Plasma tv; half of it works fine, (right half), two - thirds of the left half display black while the other third of the left half displays white. White only changes when the tv is turned off or the channel is changed. What's up with that?
Can't find the warranty papers. You guys keep records, what would need to be brought in to be sufficient proof that I am in fact the man who bought the tv, and deserve to have it repaired/replaced?
11-16-2008 05:24 PM
It should be on record, and can be looked up most of the time using phone number.
Also, keep in mind you purchased a service plan, which means that you have to give BB a chance to service the TV and it will only be replaced if it a very costly fix or falls under a no lemon category met by either the best buy SOP or your state laws.
If the TV is over 27", you will want to call GeekSquad at 1-800-433-5778 (maybe they can verify your warranty over the phone) and set up an appointment where they can diagnose the problem and order parts. Keep in mind the first appointment may not result ina fixed tv if it needs parts. They cannot order parts without physically verifying the problem, even if you know and can describe exactly what needs to be replaced.
11-16-2008 08:17 PM
11-19-2008 03:18 PM