Best Buy & Geek Squad Policies

[AshleyAMiller]

Hello, 

          We purchased a Dynex TV from you in March as a gift for my parents. After 40 days the thing went out, they heard a pop and it broke and wouldn't turn back on. We called immediately to get it fixed and they said that they took nearly a week to come out. Then they said they couldn't replace the TV even though it was only 40 days and had to order a bunch of parts to fix it. They ordered the parts and we waited another couple of days for the parts to come in. Today, a week after the original appointment, the Geek Squad came out and found out that the wrong parts were shipped. At this point my parents have been without their BRAND NEW TV for nearly 2 and 1/2 weeks. This is unacceptable. This is almost as long as they had the TV. They said they now have to order new parts and HOPE they have them in to come back out Friday. Is this how Best Buy handles issues? We've purchased many, many items before (all of our appliances 5 Big screen TV's, computers, etc) and want to know if this is how issues are handled to know if we should continue to make future purchases through you. We appreciate your prompt attention. Thank you.

Ashley 

[Mariel-BBY Retired: Community Connector]

Hello AshelyAMiller-

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi Ashley,

After only owning this TV for 40 days I can certainly understand being upset with how long it is taking us to repair this TV. It is true that our return or exchange period is 30 days from the date your parents took possession of the TV, and any defects that present themselves after this period has expired would need to be repaired.

I would like to personally look into this, and do what I can to get this resolved. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,