Best Buy & Geek Squad Policies

[tbaarr]

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jessnflip wrote:

It is just as unprofessional here as it is actually visiting one of their stores!! REALLY people? You had the nerve to bring walmart into this, and made a claim that you couldnt stand behind, and now you throw in walmart and selling produce? LOOK the bottom line is, it is EXACTLY as i said- Best Buy is NOT good with customer service, IF Best Buy was for customer service THEN maybe Best Buy could be compared to Walmart who is the BIGGEST RICHEST chain of stores out there and i promise you Best Buy doesnt even stand close and there IS a reason and its not because you stand in line for half an hour. Im simply commenting on this topic as you had the nerve to bring Walmart into this mess, and you also had the nerve to twist the statement i made and act as though Best Buy would have taken the TV back without the box, knowing good and well that i said NOTHING about having a recipt! Dont play stupid with me because it will not work. Go back to your "GEEK SQUAD" and pretend like you know what you doing-just like all of the other useless employees of Best Buy.

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hey jess when you hit reply look for the quote button in the top right corner as I just did . otherwise it wont reflect the loser you are replying to

[jessnflip]

By the way i thought you people were suppost to be some sort of "Connectors" and try to solve problems- i didnt realize that your "job" is to add fuel to the fire and argue with consumers-exactly my point on customer service! Its pathetic it really is. Maybe i should print all of these comments and send them into the HQ office, maybe then they will take a few steps to actually train their employees how to treat people. Keep in mind its consumers like myself that pay people like you. If it werent for consumers you wouldnt have your job. If you turned the shoes around-maybe then you could understand peoples frustration, the frustration that we felt, the dis respect we experienced, and the lies that we heard. Take out the fact that you support Best Buy and picture yourself as a consumer.

It would be no different if i had a vehicle shop and you brought your car in for an oil change, and before the work started my employee said it was going to be 30$ and when i finished i informed you it would be 50$, but my employee told you 30$. Im sure that would frustate you because you were told a certain price and you were told that price would be honored for a certain time and in the end it wasnt. Anyone would be irritated, and i think you ought to take that into consideration and stop defending a company and its employees who do not know how to do their job, have no idea what sales are being ran in their stores,  and are rude to customers. Its not my fault that this certain employee at your store wasnt "informed" or properly trained how to do their job.

I would take some responsibility and honor the fact that my employee told you 30$, and eat that cost and deal with that employee internally, its not the customers fault. I guess no one should trust or believe an employee of Best Buy, thats the message that i have been sent.

We recently had a basement dug and poured-our concrete guy messed up on his measurements and didnt have the footings properly placed, however he fixed the problem at HIS cost because he took responsibility on the mistake that his employee read the blue print wrong- in the end he ate the additional 6,000$ cost of the concrete, and labor. He didnt hold us responsible for a mistake his employee made and this is EXACTLY what Best Buy did to us, held us responsible for their employee!!

[jessnflip]

Oh im not replying to one in paticular or i would do that, i am replying to all of them that have responded because NONE of them have done their jobs and NONE of them have been helpful! With that being said this is for ALL of them! Thanks for the HELP, the only help or advice i have been given, how ironic!

[deusexmachina Valued Contributor]

No one here aside from community connectors are paid to help you. As its a public forum, anyone can post here as long as they abide by the rules of the forum.

[Mbrguy Emerging Expert]

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jessnflip wrote:

By the way i thought you people were suppost to be some sort of "Connectors" and try to solve problem

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The Community Connectors usually respond within 3-5 business days.  Only those with "MOD" or "ADMIN" by their names are Community Connectors who are paid to be on this site.  Anyone else on this site, even those who are employees of Best Buy are here as fellow customers.  While I am an employee, I am not paid to be on this site or to solve anyone's problems, not are the other employees who are not CC's.  We are here to help for our own reasons.  

Of course, there are some people who come on here with unreasonable expectations and since this is an open forum, they are sometimes called on it, having some employee or non-employee explain why their expectation is unreasonable.  As Deus said, anyone can post here, whether its a normal customer or an employee granting that they follow the forum guidelines.

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jessnflip wrote:

Maybe i should print all of these comments and send them into the HQ office

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The CC's who moderate this forum ARE corporate (HQ) employees who work in the corporate office.  It'd be like clipping a news story and sending it to the newspaper office saying "look what was printed."

[jessnflip]

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deusexmachina wrote:
No one here aside from community connectors are paid to help you. As its a public forum, anyone can post here as long as they abide by the rules of the forum.

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Thats perfectly fine-however I (MY opionion) think if thats the case it would be pretty embarrassing, for  the company ,for you  or anyone else who isnt paid and only giving their opionions but advertise that they do work for a certain part of Best Buy  when you make some of the comments that you have made- in all reality you only fuel the problem and you do not solve the problem, give advice, explain options, attempt to understand a customers frustration and for that as a company i think i would be careful as to who claims to work for Best Buy and who is posting using any form of employment by Best Buy. Its people like you that are representing Best Buy-whether you want to accept that or not, its just the truth.

[deusexmachina Valued Contributor]

Employees have to disclose their relation to BB in their signatures per forum rules. As I'm not getting paid to post here, I am no different than you. I'd rather not have a disclaimer if I wasn't required to have one.

[jessnflip]

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deusexmachina wrote:
Employees have to disclose their relation to BB in their signatures per forum rules. As I'm not getting paid to post here, I am no different than you. I'd rather not have a disclaimer if I wasn't required to have one.

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Well im glad you know the rules, and thanks for explaining them to me as i do not know the rules, nor do i honestly care. I care about why i came here and why i posted and thats that. At this point i am going to sit and be quiet and not argue some unmeaningful topic just to kill time. Thanks for explaining things to me i like learning unknown things, i am attempting to be civil and patient

[RealGeorgeW Emerging Expert]

@Jess, you're alllllright

We do get off topic sometimes when users post things that are just so out there, we have to call them out, but, I try to be as helpful as I can when explaining things.

[ndg2006]

Hello Jess,

I do know that pricing can change throughout the week to accomodate for sales and deals that are being offered at different locations.  Most of the time this is done online, but I have seen it done in stores as well.  Honestly, it is up to a manager to override prices on the floor, and it is frowned upon to override prices as some models have little to no margin on them.  Though I do agree that you were told the wrong thing, it doesn't change the fact that you could have purchased the TV and set the product aside for pickup at a later date.  I'm not saying that the employee that told you wrong isn't in the wrong here, but if somebody from Best Buy told you they would give you something for free and then didn't later, it's not Best Buy's policy to give it away for free.

Hopefully a Community connector can find a solution for you though.