Best Buy & Geek Squad Policies

[dcoward]

When I bought my laptop at Best Buy, it came with a free one-year subscription to Webroot Spysweeper. The initial year is up and and do NOT want to renew it. But every day I get an email from Best Buy that I must renew it. These emails leave no instructions for unsubscribing. The website has nothing, either.

Someone please tell me how to get off this mailing list!

[NoNoBadDog]

Reply  "Stop" ?   Have you tried that?

[dcoward]

Would be lovely if that worked.

[AaronE]

I'd either call 888-Best Buy and talk to the subscription software support team to see if they can disable the emails or email PrivacyManager@bestbuy.com

That privacy manager email address is the one normally on the bottom of promotional emails.

[Aaron-BBY Community Connector]

Hey dcoward,

I’d be glad to opt you out of future marketing e-mails if you’d like.  Please keep in mind though that while this will prevent you from receiving surveys, advertisements and exclusive sales event notices, this will not prevent business-related communication from being sent.  This includes order confirmation notices, recall notices, Reward Zone program updates and renewal notices for subscription-based services you previously purchased.  Customers cannot unsubscribe to these notices.

If you still wish to proceed, please make sure to check your private messages.  You can check your PMs by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.

[dcoward]

Aaron, thanks for your reply. I'm not worried about marketing emails, as those are easy to opt out of (I have probably already done so). My concern is the renewal notices. I do not wish to renew and would like to stop receiving reminders. Do you have any suggestions on how to accomplish this?

[Aaron-BBY Community Connector]

dcoward,

Since renewal notices refer to already existing purchases, they are treated as business-related communication.  Again, customers cannot unsubscribe to these messages.  You should no longer receive them though once your contract has expired and any applicable grace period has elapsed.

As an alternative solution, you may wish to update the e-mail address associated with your account.

[HesDanTheMan]

I need to add my 2 cents on that "Subsription Software Team" suggestion. They are useless when it comes to calling them.

I've had a similar problem with Kaspersky. My subscription ended in April. I wanted more than just the Virus Protection, so I went to BB and purchased Kaspersky Internet 2011 and for 3 computers. I used my Reward Zone card, and my BB credit card.

You would think they (being a Tech Store) would have a way to link up the new purchased product with the one they keep sending me reminders about....but NO. I keep getting emails on how important it is to not let my PC go unprotected, etc.

When you call the "Subscription Software Team" they NEVER, EVER have a clue.

Also the same thing with when my year warranty ended on my laptop, the Geek Squad sent out emails advertising "Black Tie Protection" so I signed up for 2 years for a large amount of money. Used my Reward Zone number and my BB credit card....

Now I'm getting emails that my "Ask an Agent" is about to expire and for $29.99 I should renew...Well, doesn't my $169.99 Black Tie Protection include "Ask an Agent"? The email tells me to call Geek Squad or the BB Subscription Software Team....well, been there, done that...NO HELP!

Why don't they have a system in place to update and link subscriptions and such?

No one at either of the phone numbers seems to be able to handle the problem....I just posted this as a new message....since no one over the phone seems to be able to answer my questions or solve the problem. I don' t want to opt out of notifications because I might miss some important recall or such info!

[dcoward]

Wow, that's worse than my problem.

I received a couple of private messages from someone on the Geek Squad explaining that I can opt of out marketing emails, but not business-related emails. Subscription renewals are business-related. I understand this is how it works legally, but that doesn't mean that BB has to send business-related emails, just that they are allowed to. I would think that if a customer specifically requests not to be contacted, they would honor that request.

Good luck with your situation, I hope you get it resolved.