Best Buy & Geek Squad Policies

[lbryand]

Dear "Worst Buy"

I am so upset and need to vent.  I called 'best buy' on Oct 9th and to date my TV is not fixed.  The 'tech' who came to see my tv on 10/13 said it would be 2-3 days to order the part and he would be back before the end of the week to fix it.  Here we are 23 days later and still nothing!

Every time I call I get a different answer. One rep claimed part was in but no 'eta', another rep said she would have someone call me back and the last rep I just spoke with now claims the parts are on back order.  I don't believe the people they hire to answer the phones know what they are doing because no one gives the same answer. These reps are useless!

I made the mistake of spending over $5000 at this store and believe me, I will NEVER buy anything here.  I can also tell you that I will be doing my best to make sure that none of my friends, relatives, acquaintences, anyone I know, will definately hear of the kind of service 'best buy' provides. 

'best buy' is happy to take your hard earned money for their useless service agreements, than good luck with the 'service' (ha ha).  After reading some of these emails, I am amazed that they are still in service.  They need to change their name to 'worst buy'.  I can tell you I will be going all the way to the top if I have to so that I can get this resolved.  

[Allan-BBY Community Connector]

Hey Ibryand,

I apologize for any misinformation you might have gotten from any representatives of Best Buy®, and I can assure you that Best Buy® wants a lengthy repair about as much as the customer does. If the part needed for the repair is on backorder then both Best Buy® and the customer are at the mercy of the manufacturer.

I would be more than willing to try and help out with your repair. I am sending you a private message so check your inbox.

Thanks,
Allan
Community Connector
Best Buy® Corporate