Best Buy & Geek Squad Policies

[Bob_A]

Does anybody know what happened to the thread that was started about 2 weeks ago. By the person who claimed to spend over $100,000 per year at BBY. Who complained that, at the time of his most recent purchase. He was informed that he would not be permitted to make any returns for the next 90 days. What happened to that thread? 

I was looking forward to reading what promised to be some incredible stories. But the thread seems to have disappeared. Was the thread deleted? If so, then why? 

Just wondering.

[Walrus Valued Contributor]

Huh. Sounds like an interesting post. If you find it let me know. Did you give kudos or make a post in the thread? If you had you could have located it in your own history. Given that you post a lot, it may not be in your recent post history, but if you are like me and don't give out kudos very often, it could have been in "kudos given" history. Click on your name to see your thread history. I tried this with your name but didn't locate any $100,000 thread in your recent history.

[hockeycanuckjc Trusted Contributor]

There are safeguards in place to the return policy set forth in the terms and conditions to prevent habitual returning.

Also I heard Homeland Security keeps tabs on all huge purchases at once to fight terrorism and other threats to our country and has money safegards in place as well. Although I highly doubt this is the case, I'm just saying this for reference.

[Starflyer59]

It's kind of funny when someone claims they spend thousands and thousands of dollars a year at BB and they have been a loyal lifetime supporter of BB and then when ONE purchase goes wrong they swear they will never never never ever shop at BB again.

[pz]

It's even funnier that you think any problems are acceptable.  The company I work for demands 100% quality!  If you accept less you are throwing away money!

[CrimsonRain]

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pz wrote:

It's even funnier that you think any problems are acceptable. The company I work for demands 100% quality!  If you accept less you are throwing away money!

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Your company must be owned and run by robots because last time I checked, humans are fallible.

[buddycianci]

Pz, name the company and I'll show you a complaint.

[Art646]

It only takes 1 bad experience to turn a loyal customer to non-returning customer.

Example: If I enjoyed 100s of dinners at my favorite restaurant and 1 day I get a piece of plastic in my food, and I complain and the manager tells me that there is nothing he can do.....well he will lose my business for a very long time if not forever.

Ok, a piece of plastic in your food is not the same as not getting a PM, but they both can get you really upset. 

Food thought  (pun).

[pz]

I guess these people have money to burn and don't really care if a product that they buy doesn't work right..  They can just go buy another.

[CrimsonRain]

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Art646 wrote:

It only takes 1 bad experience to turn a loyal customer to non-returning customer.

Example: If I enjoyed 100s of dinners at my favorite restaurant and 1 day I get a piece of plastic in my food, and I complain and the manager tells me that there is nothing he can do.....well he will lose my business for a very long time if not forever.

Ok, a piece of plastic in your food is not the same as not getting a PM, but they both can get you really upset. 

Food thought  (pun).

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Well, I think that is where the difference is in everyone's definition of loyalty. If all it took was one transgression to sway someone, I don't think that's true loyalty. If it were so, there would be a lot of broken families and marriages. My wife and I shop at Target a lot. There have been many times in which our shopping experience has been good, and there are times when it was bad. As long as the good times outnumber and outshine the bad times, we will be loyal customers. Of course, some experiences have more weight than others.

As for your example of a restaurant, I believe the manager should have done more in an attempt to appease the customer. Why? Because every business should make an attempt to satisfy a customer. Presenting no reasonable solution at all is just bad leadership and in turn, bad business. Granted, the customer is not obligated to accept the solution(s), but some should be made in an attempt to make them happy. Anyone and everyone who has worked at a job where you deal with the public understands that not everyone can be reasonably satisfied. Also, food retail is high margin. Exceptions and leeway are much higher there than at an electronics retailer where margins are substantially lower.