Art646 wrote:
The definition for loyalty is the same..It's the threshold that different.
You mentioned your exp at Target so I'm using it for this scenario.
I can't believe you would give you loyalty to a store (Target) who only need to outnumber good to bad experiences (including weighed exps).
A. 80 good vs. 20 bad experience ratio is acceptable to you?
B. Why would you give your loyalty so easily or keep your loyalty with that store?
C. Do you like being treated like a jerk 20 times from the same store/manager?
There are 4 possible things.
1. You are naive.
2. You are into MS. You like to be treated badly as long as they treated nicely a few times more.
3. You work for Bestbuy (as a spin doctor). I think this is more likely.
4. You are very patient. To the point that you don't even complain because you might make the employee feel bad.
D. BTW, out of curiosity, what are good experiences at Target?
E. I mean how did they go beyond what they were suppose to do (their jobs) to earn a good exp mark?
I think if they just do what they are paid to do then it's not a good or bad exp.
Please try to answer all my questions ( A, B, C, D, and E).
Thanks
A. I couldn't really quantify an experience. I just know when I was satisfied with my shopping experience or not.
B. See my previous post.
C. I rarely have interactions that escalate to management level. Why? Because I know what I am buying and what I signed up for. I do read the fine print. Many problems posted her on these forums stem from people assuming and we all know what happens when we assume... For example, I know someone here mentioned something about a price match. Well, here's the easiest solution to price matching: BUY IT WHERE IT WAS PRICED LOWER. Vote with your dollars. There's a difference between a shopping experience and a price matching experience. A price matching experience depends on one's understanding of the price matching policies.During my time with Best Buy, I used to ask people that price matched why didn't they just buy it at the store that had it at a lower price. Most answers were, "They didn't have it in stock." Well buddy, you just did not meet one of Best Buy's PM-ing criteria. #knowingpolicy
1. Hmm I don't think so. I just understand how retail works and the hardships a regular line level employee and management goes through from my previous work in retail.
2. Kinky, but no.
3. I work for a university.
4. I would say I'm very patient, but I also want what I want. I spend my money where I know it will go the farthest.
I asked you to answer A, B, C, D, and E questions. You answered A, B, C and the answers weren't even answering the actual questions.
Again,
A. 80 good vs. 20 bad experience ratio is acceptable to you? It's either "yes, the ratio is acceptable" or "no, it's not".
B. Why would you give your loyalty so easily or keep your loyalty with that store? You didn't answer this question...what previous post are your referring to?
C. Do you like being treated like a jerk 20 times from the same store/manager? Again, it's a yes or no question. For someone who claims to read all the fine print on the Bestbuy policies, you didn't read my questions well.
1.2.3.and 4.weren't questions, but yes, you can rebut and defend yourself.
And for some reason you didn't answer D and E.
D. BTW, out of curiosity, what are good experiences at Target?
E. I mean how did they go beyond what they were suppose to do (their jobs) to earn a good exp mark?
As for the PM policy and the issues I had, please read "PM policy loop holes" thread. It might explain a lot.
The community connector even stated "Our store managers were incorrect in the majority of the situations you described and I want to make sure we document which stores you visited so that we can review." I sent the store locations to the community connector.
And as to why I try to PM at BB instead of going to Gamestop or TRUS is because I got a lot of BB Gift Cards. People know I like electronics so they give me BB CGs.
"There's a difference between a shopping experience and a price matching experience." They could be different experiences, but in my case, I'm shopping by asking for a PM....it's one experience.
