Best Buy & Geek Squad Policies

[work_permit]

I understand I have 30 days to return a television.  Does that mean 30 days from purchase, or 30 days from delivery? If the (special delivery)  television  is bought online and is defective, am I responsible for the return shipping cost?  Does Best Buy consider a Plasma TV with one dead pixel defective?  How about one stuck pixel?  From what I gather, there is no advantage to exchangin a defective television rather then returning it for refund and purchasing a new one.  Is that true?

Thanks

[Yellowsubmarine]

30 days from the day you received it. It has to be more then one dead pixel to be defective under the black tie, 3 within one inch I believe. And returning for a refund to buy a new one and exchanging it are the same thing (if you buy the new one the same day.) Unless you mean exchanging under a protection plan, that fulfills your plan.

[work_permit]

Thanks. Do you know who pays for the return shipping cost if returned within 30 days?