Best Buy & Geek Squad Policies

[xcheerbear2x]

My mom went in for help connecting her laptop to her flat screen so she could download movies. She's doing her best to keep up, but she's 60. She was asking for help. Salesman sold her $70 worth of cords that weren't compatible. She said he didn't even ask her what kind of TV she had.

By the time I got there to help set them up, it had been over 30 days. (They were a Christmas present for my dad). None of it works so we tried to return it. She had all the packaging and the receipt.  They said no.

She had decided to buy an apple TV instead. Would have bought it at Best Buy, but after you guys refused to rectify the problem- you picked out the unusable merchandise- she decided to go to Apple instead.

You lost a sale and a family of customers.

[DanK Best Buy Employee]

What cables were you sold, and what kind of TV/laptop do you own?

[xcheerbear2x]

They sold her a VGA adapter to a Mac laptop, a VGA cord and an audio cord that doesn't hook up the tv (or frankly any tv? It used a headphone jack). Her plasma TV does not have a VGA input. She needed HDMI with an additional audio hook-up.

We just had her go wireless instead of buying all that.

[Dorothy-BBY Community Supervisor]

Good afternoon xcheerbear2x -

I have asked Karina, from our Community Connector team, to reach ou tto you and see if she is able to assist.  Thank you for sharing your experience with us!

[Karina-BBY Community Connector]

Hello xcheerbear2x-

I am sorry for the experience, that you explain your mom went through. I understand your frustration, as I would be as upset if something like that ever happen to my mom.

Best Buy® does have a 30 day return and exchange policy, as the store might have already advised you and your mom. However, I still would like to know more details of your experience and see if we can partner with the store, so check out your private messages.

I invite you to look check out your private messages by logging into the forum, and clicking on the envelope icon.

Thank you for posting!