04-15-2012 02:04 PM
04-16-2012 09:28 AM
That phone has excellent reviews, although it's nto meant to be a top of the line phone. It has similar RAM/ROM and Internal Storage to my Samsung Epic 4G, and I've never ran into the issue you are experiencing. I also find it hard to believe that Virgin Mobile installs nearly a half gigabyte of bloatware. Maybe your phone storage is defective?
I know that Froyo and Gingerbread have App2SD feature that will let you install Apps directly to your SD card. That may be an option for you, if you stick with the phone (or any phone, 512MB of Internal Storage is very common, even in some higher end phones).
Out of curiosity. If you go to your Settings -> Storage... What does it say under Available Space for "System Storage"?
04-16-2012 09:32 AM
The Motorola Triumph has 2GB of internal storage, so it would be less likely to occur. The Motorola also has a faster processor, as well. HTC is known for their build quality, though, while Motorola... not so much.
At this point, if you are able to exchange the phone (I think you may be able to, but not sure), your absolute best bet it to go to the Virgin Mobile website, look at all the phones they have, and research, research, research. Look up pros, cons, bugs, flaws, reviews, prices, etc... It can be a lot of work, but you'll be much happier in the end.
A Community Connectyor will be by within a few days to discuss your options.
04-16-2012 09:39 AM
Upon further research, I see others with your exact same issue with the Wildfire. Virgin Mobile must pack that thing full of junk. Hopefully you can exchange it, but do your research first so you know EXACTLY what you want when you go in.
My other recommendation, spend some time with the phone you have and determine what aspects of it you like and don't like. Is the screen big enough? Is the phone fast enough? Does it do everything you need it to do? Is there anything you wish it could do that may be an option on another phone? These things will help you narrow down your search.
04-16-2012 09:55 AM
04-16-2012 09:59 AM
04-16-2012 10:04 AM
Just an FYI.. You didn't get a response, because you didn't post it in a Customer Service area. The Community Connectors typically only monitor the Customer Service boards (BB/GS Policies, Warranties, BestBuy.com forums).
Your issue will be assigned to a Community connector, likely today or tomorrow, and you'll hear from the assigned Community Connector with 3-5 business days after. Lately, they've been pretty prompt with responses, though, so it might be sooner.
They are Corporate employees, and, from my experience, are your best bet toward a satisfactory resolution.
04-16-2012 12:19 PM
04-25-2012 03:07 PM
Thanks for posting the feedback about the experience you had purchase a mobile phone and the issues you had with the phone. I see that you were able to complete the exchange to the triumph. I hope you're enjoying the new phone!
I feel like the employee had good intentions on selling you the original phone. Unfortunately, the issues you experienced wouldn't be apparent from any of the information they had used to educate themselves about the phone. It is one of those issues you would typically only learn about from using the phone first hand.
I agree that it is terrible to load the phone with un-removable bloatwear. No one likes this. I'll share this feedback with the store involved to make sure they know about this issue with the phone.
Please let me know if you have additional questions. Thanks!