I called in the morning and was told to bring the reciept in and they would send me off with a copy of Snow Leopard, so after work I went over to the store. The person at customer service initially denied me Snow Leopard and instructed me to purchase the DVD at full price. Then there was the exchange that went on for another minute or so. I was not too happy, and I was heading for the exit when he said there was nothing he could do. He was not too friendly either and his explanations had a condecending tone to it. How about trying to help your customers next time instead of assuming they're just in to trouble you? I have better things to do than spending over one and half grand to be a troublemaker.
All Macs and Macbooks are to come with Snow Leopards pre-installed or with the DVD packed in after August 30th. Based on principles alone, wouldn't I be eligible for the missing DVD? What's outrageous was that he suggested that I return the Macbook Pro, suffer the 15% restocking fee, and wait until the next batch of Macbook Pros to reach the store with Snow Leopard pre-installed. No way was I going to do that. I was utterly in state of shock and also perplexed at the same time. I was starting to feel that there wasn't anything I could say that would change anything. I started heading for the exit.
After stepping out the store briefly, I decided to come back in again, this time ready to confront with him about the fact that I had called in the morning and they had told me information that led me to drive out all the way to the store for nothing. I was really angry that initally he was denying me about something that he was unsure of instead of consulting with perhaps his fellow associates. He then went to ask around to see if it was true if Mac buyers after August 30th would indeed recieve a copy of Snow Leopard... Lo and behold it was true! He then tried to play it off cool with me that he was in fact right all along and he would help me out.
Anyways, after about an hour (arguing for the copy and on the principle of leading me to make the 30 minute one way drive for nothing, waiting in the exchange/return line to recieve my copy), i finally walked out with Snow Leopard.
I'm really relieved that I had decided to muster up some courage to walk back in the store and fight for what I believed was right. Had I backed down, I would have returned home even more bitter and with no Snow Leopard.
Sorry, I really had to get that out of me. I got home around 7pm, and that just kind of ruined my night.
Private Message
