12-21-2008 03:21 PM
I recently (2 months ago) purchased Call of Duty 4 for the Xbox 360 with the full 1-year "Geek Squad Black Tie Protection Service". Last night I bumped my Xbox causing the disc to be -very- scratched. I was quite unhappy with the results when I tried to play it, but I remembered I had purchased the "Geek Squad Black Tie Protection Service".
When I arrived at the store this morning, I spoke with a Geek Squad agent after showing him my receipt and Black Tie brochure. He told me I was able to swap it out for a new one, and they would mail it to the Winterblade?, Wintervale? Not sure what it was, to replace. He then told me to wait in the Customer Service line where I would be given my new copy of the game. After waiting in line for nearly 15 minutes due to the Christmas rush, the agent came over to me and told me that I would have to mail it myself, to Winter-something in order to have it replaced. I'm a nice guy so I didn't argue with him at all and just smiled saying "okay".
Now I'd just like to know -why- I payed the money for the warranty, and why I shouldn't have bought it from another store that offers a gameguard. Could an administrator please give me the information on to whom I am to mail this to?
Thanks for a good lifetime of service though, this is in no way putting down your store where I will still continue to shop at as long as you are in business.
Solved! Go to Solution.
12-23-2008 10:33 AM