Best Buy & Geek Squad Policies

[TRC2k7]

I purchased a new HP Laptop on 5/13/11 in Savannah, GA and this promotion was active.  I moved on 5/22/11 to Seattle, WA and am still waiting on my code.

Upon closer inspection of my sales receipt I see that my email address was input as "@gamil.com" instead of "@gmail.com" which would explain why I haven't received the code.

I have the original sales receipt and can't return to the Savannah, GA store to correct this.  Can anyone here help me?  I'd really like to get my code.

Thanks for any help.

[AaronE]

I love those photo books so I understand where you're coming from.

Sorry about the typo. A Community Connector should be along in 3-5 business days to try to help get this sorted out for you.

If you'd like to try to get a more immediate resolution you could try calling 800-Best-Buy to see if they can get this fixed for you also.

[TRC2k7]

Thanks for the response.

I found this website via a google search.

http://bb.lithium.com/t5/Best-Buy-Geek-Squad-Policies/Shutterfly-Promotion/td-p/279180

It looks  like I am not the only one who this type of issue so hopefully mine can get resolved too.  :-)

[TRC2k7 · Accepted solution]

Problem resolved. I went to a local Best Buy and showed them my receipt... they scanned the promotion item and entered my correct info... shortly thereafter I got the email code.

Easier than I thought... calling 800-Best-Buy had me on hold for 30 minutes so I decided to drive to a store and it worked out.

[AaronE]

Wonderful. I'm glad the store was able to help get that worked out for you.

Enjoy the photo book

[Jesus-BBY Senior Social Media Specialist]

TRC2k7 –

Glad to hear that it all worked out and we were able to correct your email address and get you that code! Please feel free to visit us again if there is anything else we can help with!

Thanks,

[RDiaz]

The same thing happened to me and this is the 2nd time around. I bought a apple desktop computer about 6 months and had to go throught this service to get my code. Now I bought an ipad about 1 moth ago and have not received an email yet. 

[spankmcspanks]

i aslo received 2 of those one for my eee pad i bought and for a laptop i bought and i never recieved a email and they have my correct email how do i get these codes?

i really would like to be able to get them! 

[Jesus-BBY Senior Social Media Specialist]

RDiaz and spankmcspanks

Sorry to hear that you have not received your codes. Can you please send me a Private Message with the following information?

1) Customer Service Pin (towards bottom of receipt) if store purchase or BestBuy.com order number (starts with BBY01)

2) Your email address

Just click on “Private Message” on my signature bar to send me a private message. I will be happy to look into this for you.

Thanks!

[quezonian]

I was unable to use my promo code with shutterfly because the code has been used already. Called the customer service & was given another code. tried to use it but got the same message: code has already been used.  I hope you guys can help me because i don't want to spend another 15 mins on the phone while this problem is being resolved.

Thank you.