Best Buy & Geek Squad Policies

[Elizabeth-BBY Community Supervisor]

Hi Harbortug1,

Thanks for posting this concern on our forum.  As you are not the original customer, I will be sending you a private message with additional details if your friend would like our assistance with this issue.  To check your private messages, please log into the forum and click on the envelope icon in the upper right-hand corner of the page. 

Thanks,