Best Buy & Geek Squad Policies

[AGENTG]

I really would love to be able to spend even $100 per kid this year and I only have 2 kids. Your family is blessed.

[dheffne]

i'm sorry your Christmas was ruined.  You spent quite a bit of money at Best and they let you down and then don't seem to care.  I came to this site to check the reputation of the company I was going to buy from and found out for sure that customer service isn't important.  It really is your business how much you can afford to spend on your children.  Nobody knows how hard you worked for the money or how wonderful your children are.  You spent the money and were looking forward to the surprise and it was ruined due to the mistakes of Best Buy.  Yes, companies can make mistakes but they can also apologize and see what they can do to resolve them.  Clearly Best Buy expresses no intent to do so .  Whether you spend a lot of money or a little you want to get reliable service.  Next year, shop somewhere else.   The "stop your bellyaching" comments on here are out of place.  They do not know you or your family.  It sounds like  you do plenty of "thanking my lucky stars I have a wonderful life" and giving back to the community.  Sounds like they are trying to cover up poor customer service by attacking your character.

I'm sure you'll have a nice Christmas despite your dissappointment but yes, that would have been fun to see them get those presents.

[AGENTG]

I really hope that my post was not seen as one of the "quit your belly-aching" posts. I in no way tried to come across that way. It was only a simple statement that they are very blessed!!

[djtejas]

i tend to agree with the other posters, yes stop whining...there are millions of families that can't afford anything for Christmas because of this economic mess we're in...feel fortunate that you can afford such a luxury this year...Christmas is not ruined for your family, ask your kids if it's ruined; i bet they say no.

[Lcfarrar]

Wow I am disgusted by the responses I see to this post. Just because she has a lot and is willing to share it, she doesn't deserve good service? I for one would be outraged if this happened to me.

Playing the "There are poor kids in china that would love to eat that" routine is arrogant. You don't know how much this person might be sacrificing to bring joy to thier loved ones. To not be able to deliver it in person? That must have deflated thier Christmas spirit horribly. I feel so sorry for them.

Also, as a person who grew up in the foster care system and spent several xmases gift less, or with some cheap donation gift, I can assure you that it's not about the amount you spend. I'd be just as disappointed if this happened with a much smaller purchase.

Best buy and/or the shipping company didn't just make some minor human error, they spoiled xmas. Maybe not for the recipients of the gift, but for this person who wasn't there to enjoy the moment with the family she clearly cares very much about.

[MyNewHaircut]

OUTRAGE