12-29-2008 12:06 PM
I had taken my computer to Geek Squad because it had lost its power supply. They set me up with a $ 70 diagnostic and said that they would get back to me with what the problem was and whether it could be fixed. They called the next day and said it needed a new power supply. I authorized them to fix the power supply. The next day, a Geek Squad employee was on my voice mail stating that although the power supply was not yet fixed, the computer was full of viruses and spyware which could be repaired at over $ 120 dollars. I called them back and said how could you know what was on the computer if you can't even power it up yet? There was no response to this. I told them that I did not want this service, that if there were viruses and spyware on the system, that I could clean them up with anti-virus and spyware software that I already had on the computer. When my wife went to pick up the computer, she asked the staff to power up the computer just to see if it powered up before she left. She was met with very rude comments about not buying the anti-virus removal and they huffed about betting the computer wouldn't last a week more if this wasn't done. After a further haggle on the agreed upon price for the original repair, my wife was finally able to bring the computer home.
I did indeed find viruses and spyware on the machine which were rather easily cleaned up with the software I had. I did remember though that I forgot to mention to the Geek Squad that the CD-ROM on the machine was also out when the machine went in. How come the diagnostic that I paid for didn't come up with that but by miracle came up with viruses on a machine that couldn't be powered up?
I have to say that the repair that was done was very adequate. It's been a week and surprise, no more virus or spyware problems. Overall though, due to the blatant attempt to upsell me to something I didn't need and the rudeness of staff, I will not use Geek Squad or shop at Best Buy ever again. There's too many other places which care about there customers more than this company.
Bigbear 1018 (Bill)
12-29-2008 03:01 PM
You can easily replace the cdrom drive yourself, and it will only cost you the price of the drive. Even if you have a laptop, you can replace the cdrom, RAM, and hard drive easily. Keyboards can also bechanged out simply enough, too, provided you have the right equipment and take all necessary precautions.
Poor customer service from Packard Bell and Microsoft is the reason I taught myself how to work on computers.
01-07-2009 06:00 PM
01-08-2009 05:42 PM - edited 01-08-2009 05:43 PM