Best Buy & Geek Squad Policies

[parttwo]

===Preface===

So I'm a frequent Best Buy customer.  I used to love it there, however in the past two years I've been consistently put down.  This time they pushed it too far.

I broke my tablet a few weeks ago, but luckily I always buy the service plans.  My accidental service plan covered it, and I was approved to get another tablet in about a week.

I decided to pick up an iPad 3, because at work they have set them up for VPN in the past.  When I put my credit towards the iPad, I also bought accessories and another service plan.

Later I decided to return the case (It was $70 and nowhere near as good as others I've seen) and the service plan because my work said they would ensure I always had an iPad if anything happens.  Cool so far.

=== Here's where it all starts ===

I walked in to return the accessories no more than 3 days after buying them, and they said I couldn't return it.  I told them I was a premium silver member, and your regular policy is 30 days anyways.

The Customer Service rep pointed out that the date on the reciept was 4/28/11.  Wait... didn't the iPad 3 come out mid-March 2012???  Supposedly the Service Plan Fullfillment put the original purchase date on products that I JUST bought.  I didn't put any service plan credit towards the accessories.  I had $350 to use on a $500 iPad.

She said she could only give me store credit, and when I asked to see a manager she refused.  I told her I needed to talk to someone else, and walked away to find someone.  My girlfriend stayed back, and the Customer Service rep returned my products without asking, then threw the store credit onto the counter.  She then went to the back room not to be seen.

Now I only have store credit, I need the money, and the experience makes me not want to spend it at Best Buy.  I tried calling corporate about it, and they told me they tried as hard as they could but they couldn't put the money on my card.  They explained it like it is some sort of technical issue!  I want my money back for the products that I returned unopened, unused, 3 days after buying them.  It's all because I was a GOOD customer and bought everything right away rather than SIMPLY putting them on different reciepts.  I cannot believe how easily this could have been avoided, and NO ONE seems to understand the issue.

I hope you guys can understand, you seem to be much more competant so far compared to those I have talked to so far.  Employees please weigh in, I don't know where to turn....

P.S. I went to another store to get an opinion on the issue, and their GM said the money should have been given back hands down.  So why is this so difficult?

---

Discouraged and possibly ex-Best Buy Customer

[kst8no1]

If you're a RZ premier silver member I would assume you used it on the purchase of the accessories correct? I hope you did because the CS can look up your info through Customer Contact Manager and see when the items were actually purchased, not what the receipt says. That's should fix your problem.

[parttwo]

We unfortunately passed that stage when the cs rep gave me store credit when I didn't want it. I don't have accessories to return, just a piece of plastic. I just wanted the money I just shelled out a few days ago so I could buy a better case elsewhere, and return to best buy at my convenience, not because I'm forced to. Thanks for the reply, but no one cared when it was actually purchased, and now I can't do anything. So much for their 30 day return policy.

[Heavenfire]

It appears best buy is about to go belly up and they are raking in all the funds they can at every expense possible...it is sort of like the thief who goes out and buys a car on credit the night before they file bankruptcy...

They are poised to go underhand I believe they are attempting to get very dime they possibly can before doing so...

CRIMINAL If you ask me....

CRIMINAL If you do not ask me...

just CRIMINAL ALL the way around...

[Justin-BBY Community Connector · Accepted solution]

Hi parttwo-

Thank you for reaching out and allowing us to look more into this for you. I'll gladly accept this mission, and hopefully come back with some better news than what you've already been advised during your return troubles. Please accept my humble apologies for the inconveniences you've already experienced throughout this process. 

Seeing that you've already followed up via phone about this dilemma to no avail, I've gathered details needed to work with the management at our Parma, OH store location. I should have some answers for you very soon, but keep in mind, it may take me a few days to get back with you. At any rate, any updates I receive, I'll let you know through private message. Private messages are viewed by logging into your account and selecting the envelope icon. 

Respectfully, 

[parttwo]

Thanks Justin.  I've just felt that no one who I've worked with about returning has understood the issue so far.  The only people who claim to understand, are those who say they cannot do anything.

I can go back to Parma with the Store Credit card anytime, I haven't touched it yet.

[parttwo]

The Best Buy in Parma contacted me a day after Justin's reply. After speaking with their managers they were able to put the money back on my card. I'm glad I finally got it resolved!

[Justin-BBY Community Connector]

Hi parttwo-

Awesome!  Thanks for the update and I'm happy that all is well. 

All the best,