Return policy Question

dover68 · ‎05-08-2012

Hello. I purchased a Samsung notebook last week and just learned that it will not work properly with the engineering software that I need to use. So I would like to return it;however, I do not have ALL of the original packaging. I have the original box with the foam inside of it, as well as all documentation and all cords. Could I still return the laptop for a refund even though I don't have every single piece of the original packaging? Thanks.

RealGeorgeW · ‎02-12-2009

As long as all the important things are still there, you're fine.

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

dover68 · ‎05-08-2012

Ok. Thank you. I'm going to take it to the store tomorrow.

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