03-13-2012 06:04 PM
Rules are rules though. Why is the return policy a problem only AFTER you pass it.
Principle supersedes rule.
03-13-2012 06:21 PM
03-13-2012 06:25 PM
03-13-2012 07:00 PM
03-19-2012 08:35 AM
I’m sorry to hear the iPad didn’t work out for your wife and the 14 day return policy expired before you had an opportunity to return it. The store was correct that the policy at the time of purchase was 14 days. We make every effort to make sure our customers are aware of the policy by printing it on the back of the receipt, posting it at the check-out stands and posting it on BestBuy.com.
This being said, I would like to see if we can find you a more positive outcome. I’m sending you a private message outlining what I need in order to investigate this further. To view your private message, please sign on to the forum and look for the tiny envelope in the upper right cover of the screen.