Best Buy & Geek Squad Policies

[Kelly-BBY Senior Social Media Specialist]

Hey johnmccurry,

Welcome to our Community – I appreciate you sharing your feedback with us.  While, I regret to hear that the Premier Silver 45 day return policy did not meet your recent return needs, this is the amount of time that we have allotted for our Premier Silver customers to complete a purchase return. 

Our stores are not obligated to accept merchandise back beyond the return period.  With that being said, I'd be glad to further review this with you. I'm sending you a private message to discuss this in detail.  To check your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner of the page.

Thanks,