Best Buy & Geek Squad Policies

[johnmccurry]

 I went to Best Buy today to return 2 items that I purchased last month (Feb 4) and found out that it was past the 45 day return policy for Silver members.  I asked if I could just get store credit and was told no.  The items that I was returning are items that are still currently available in the store.  I think that Best Buy would retain their customers if they had a better return policy. This used to be my go-to store.  I unfortunately will no longer shop here.

[johnmccurry]

 I went to Best Buy today to return 2 items that I purchased last month (Feb 4) and found out that it was past the 45 day return policy for Silver members.  I asked if I could just get store credit and was told no.  The items that I was returning are items that are still currently available in the store.  I think that Best Buy would retain their customers if they had a better return policy. This used to be my go-to store.  I unfortunately will no longer shop here.

[johnmccurry]

I went to Best Buy today to return 2 items that I purchased last month (Feb 4) and found out that it was past the 45 day return policy for Silver members.  I asked if I could just get store credit and was told no.  The items that I was returning are items that are still currently available in the store.  I think that Best Buy would retain their customers if they had a better return policy. This used to be my go-to store.  I unfortunately will no longer shop here.

[Dval]

Wrong forum.  Customer service ----->

Quick question if you're hanging around:  Why did you wait nearly 2 months to try to return the items?  Just gives off the feeling of someone buying something for a specific event(s) and then taking it back expecting to get their usage for free.

[NoNoBadDog]

I am a Premiere Silver member myself.  However, I do not expect any special treatment or consideration.  I know and understand the return policy, and if *I* am too alzy to return it in time, I do not expect BB to give me any special treatment.  I think you should rethink your stance.  If an exception is made for you, then weher does it end?  What is the purpose of having a published policy if it is not adhered to?  If you are such a long time customer of BB, then you knew the return policy, and it is not anyone's fault but your own that you waited too long to return it.

[Jimmienomam]

Curiosity is kicking in for me and I want to ask, what happens when the next store sticks to their return policy and then the next? I assume you would eventually run out of stores.

[deusexmachina Valued Contributor]

A nearly two month return policy sounds reasonable. Find a store that has a similar policy and I'll shop there as well. If anything, Best Buy has one of the longest return periods of any electronics retailer.

[Jimmienomam]

If the items weren't lareger electronics then WM and TRU do have a 90 day return, but you miss out on the PM on them unless you are willing to repackage it all up and bring it back in and hope they have other stock as you can't rebuy a returned item at WM.

[deusexmachina Valued Contributor]

Pretty sure that they have like a 14 or 15 day return period for computers and such though.

[Jimmienomam]

yeh he only said items so I gave him the benefit of the doubt. Larger items (comps, tvs etc) have 32 days max I believe, some may have less.

[SlimJim77]

Look, it needs to be said...some "customers" Best Buy can simply do without.