Best Buy & Geek Squad Policies

[chachzilla]

I recently bought a PS Vita after seeing a good deal (Vita plus a free game and 3 months subscription to PSN Plus). I have wanted one since they came out in November, but have been waiting for something extra promotionally (free game, memory card, gift card, price reduction, etc). A $50 game for free did it for me.

Anyway, as some may be aware, the big Electronics Enetertainment Expo is coming up in the beginning of June. I was a little concerned about Sony announcing something (price cut, better bundle, new version of the console, etc), but I figured if they do that I could just return my purchase since it would be within the 30 days (as long as the free game is unopened of course). If they don't announce anything like that I got to take advantage of a good deal.

I forgot, however, that usually the subscription cards (or prepaid cards) are non returnable. It would kind of suck if having that one card (which was free, I had no choice) meant I couldn't retunr an item I paid over $250 for. Would I be able to return everything if I wanted to or am I SOL because of that prepaid card.

The return policy doesn't go into speciffics about bundles, just that you have to return ALL parts of the bundle. That's fine by me.  I don't mind returning all three items if I need to. I was going to hold off on opening the game I got or using the prepaid card until after E3 for that reason. The policy doesn't state what happens when a prepaid card is part of the bundle though.

Any thoughts or experiences? Maybe someone bought an XBOX 360 with a free xbox live card and had to return it. Same situation here.

Thanks.

[enuf]

couple of things
with E3 coming you probably won't be seeing any type of price cut at all. Sony will bundle more items at the same price well in advance of dropping the price straight up regardless of sales. A newer model if announced wouldn't be available for purchase until early fall most likely since they'd want it to be "fresh" going into the holiday season.

You would need to return the whole package for a full refund & my guess is that worse case they'd deduct the "value" of the PS+ card from the total you spent & refund the rest.

To be honest you got a good deal just be on the lookout for a sale price on the vita itself since that'll be the most likely scenario that would work in your favor.

Not sure if your a member or familiar with CAG but I'd suggest checking this site out regularly since you'll get the best heads up on deals here.
http://www.cheapassgamer.com/forums/showthread.php?t=320701

[Ryan-BBY Senior Social Media Specialist]

Hello chachzilla -

Mariel from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Mariel-BBY Retired: Community Connector · Accepted solution]

Hi chachzilla,

Welcome to the forum and thanks for posting your question about possibly returning your Vita bundle. I can't really say for sure what E3 will bring for any changes in bundling or pricing. My personal hunch is that you'll probably stay with your good deal, since the Vita is relatively new. I don't see any drastic changes. Some bundles are from the manufacturer (like Sony creating a bundle and we sell it) and others are Best Buy created (with permission) so E3 may or may not have any affect on the bundle.

I like your proactive thinking, though, and you bring up some good questions. From our return and exchange policy:

When returning an item with a free gift promotion, you must also return the free gift. If you don't, the refund amount will be reduced to reflect the value of the free gift.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and for return purposes, it's like the bundle never happened. So if a single product from a bundle is returned, the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.

This may or may not 100% apply to your situation. It sounds like you would end up eating the cost of the prepaid card, regardless of the bundle, since it is not returnable. If everything is unused, the store might be able to make an exception and return the whole thing as sold, but that would be up their discretion.

I hope that helps shed some light on the matter and let me know if you have any other questions.

Regards,