Best Buy & Geek Squad Policies

[SamJamesRB]

So I have some Beats Solo HD headphones (the product RED versions) and The cord has become slighly frayed due to extended use (I didnt yank it or anything, it happened over time), and I had purchased a Black Tie Protection 2 year plan. Is it possibble for me to replace these headphones with a different pair of equal or lesser value because I find the build quality unsatisfactory for my use? 
http://www.bestbuy.com/site/Audio-Technica+-+Closed-Back+Dynamic+Studio+Monitor+Headphones+-+Black/S...
^These are the other headphones I was thinking of replacing with 

[SamJamesRB]

It could be either a replacement or store credit. Both means to the same end, really.

[SamJamesRB]

Has anyone had a similiar experience?

[techiqueen]

ya you shouldbe able to exchange for equal or lesser value. The rest will go on store credit.

[CrystalWoW Community Veteran]

If there is actually something wrong with the headphones that affects their functionality, and they don't deem the fraying to be abuse and consider it normal wear and tear, then yes you will be able to use your plan.

[kst8no1]

Want to know the funny thing about headphones replacement plans?? Nothing has to be wrong with your headphones and you can get a new pair because health issues prevent them from being tested.

[SamJamesRB]

So you guys reckon I should take the headphones and request store credit or an exchange?

[Mariel-BBY Retired: Community Connector]

Hello SameJamesRB-

Jesus, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[SamJamesRB]

Okay. Thanks for responding.

[Jesus-BBY Senior Social Media Specialist]

SamJamesRB –

Thank you for your post. I apologize if your headphones have started to malfunction. Ultimately, you would need to visit your local Best Buy store for assistance. They will need to assess the product to make sure the issue is covered by the BTP. In the event that they are deemed defective, you will be provided with a replacement that does not exceed the original purchase price and has the same or better specifications. The store will let you know what products would be considered comparable. Please visit your local store with your product and receipt.

Thanks,