Best Buy & Geek Squad Policies

[matteo491]

Dear BB,

I had problems with my desktop, called Best Buy customer service while i was in the USA and been given a Service Request Number  on the 28th of January 2009. 

Since i am living in Italy right now, i sent the desktop to the local HP Authorized Repair Center on the 25th of Febraury and followed the procedure of sending the invoice for the repairment with a copy of the purchase receipt and a copy of the PSP to BB Reimbursement in Montana.

By the way, i just received a letter from N.E.W. telling me that the Service Request Number is not valid so they are not able to reimburse me.

I have been trying to contact the 1-800-556-56565 but they told me that this is not the number of

BB International.

I called then the 1-866-278-9056 and they told me to call the previous number.

I would be glad if somebody would like to tell me how i can get to the actual international

customer service and get a valid Service Request Number.

Thank you

[Elizabeth-BBY Community Supervisor]

Hi matteo491,

Karina from my team is looking into this for you.  You should be hearing from her soon.

Thanks for your continued patience!

[Karina-BBY Community Connector]

Hello matteo491,

I am sorry that you are having trouble connecting with our international team. The best way to connect with the team is by dialing your country's exit code + 800-556-56565; since you are in Italy, it would be 00+800-556-56565. I understand your concern about the the status of your reimbursement, and I am happy to work with you. Keep a close eye on your private messages, which you can view by logging in to the forum and selecting the evnvolope icon on the top right-hand side of the screen.

Thank you for your patience.

Sincerely,

Message Edited by Elizabeth-BBY on 04-22-2009 11:11 AM