Best Buy & Geek Squad Policies

[bbycustomer]

Whirlpool Black 25.4 cu. ft. Side-by-Side Refrigerator ED5LHAXWB.

[bbycustomer]

Here is the latest status.

I went to the store Mon 01/18/10 and enquired about my refrigerator. After a lot of checking at the computers (We waited for about half hour at the customer service desk) they said they do not not the status and asked me to call the inventory manager next day.

I called the inventory manager on 01/19/10 and he said he will check in the warehouse and give me a call back.

I never got the call. Today, 01/20/10,I called the store again and left message for the store manager to call me with the status.

I am surprised now, if this is how a "Premier Silver" member gets treated, the Best Buy customer service must be really bad.

I am thinking of canceling the order and buy another refrigerator elsewhere.

[cr_client]

bbycustomer-

It's a shame that the "maybe by" date of 1/19 has come and gone, and they still don't have an answer for you.  However, with regards to your disappointment with your treatment as a Reward Zone Silver member...

Welcome to the club.

I've found that most employees at Best Buy are barely aware of the Reward Zone program (they used to ask all the time if you were a member or not), and certainly not aware of the Premier Silver status.  It seems that the only time that being a Silver member makes any difference is, well, almost never.  I recently had my complimentary in-home Home Theater Consultation from GeekSquad, and was informed that the item that would work best for me and match or beat my current dying system was only carried by Magnolia stores, and that I should buy it from a local competitor, because the nearest Magnolia store is 200 miles away, and they can't do a store transfer.

It's a shame that Best Buy went to the trouble to create a "Premier Silver" status for loyal members who purchase a lot from the company, but then their employees treat us just like any old Joe Six-pack who is walking into the store to window-shop.

[bbycustomer]

cr_client,

thanks for understanding. I truly believe that there will be some corrective action taken by Best Buy to set stuff like this right.

You have a nice day.

[bbycustomer]

Here is the private message from Best Buy representative..

>>>>>>>>>>>>>>>>>>>>>>>>>

I spoke to our buyer and the GM of your local store yesterday.  It sounds like you have been set up for delivery on Tuesday.  I am glad to hear that you are finally receiving the refrigerator you ordered. 

Sincerely,

Ryan

>>>>>>>>>>>>>>>>>>>>>>>>>

Tuesday is the big day!    Will keep uddated.

[bbycustomer]

Tuesday is 01/26/10.

[jdapowers]

My refrigerator is now listed as "ordered cancelled".  I guess they'd like me to just go away.

I drove 30 miles to my nearest best buy last night.  Nobody in the store, including the manager can help me, and don't understand why this happens.  They think it's ridiculous, but told me this is not the normal situation.  He gave me no advice on who to contact.  I also have not been reimbursed on my credit card for the initial cost, not to mention the finance fees I have been paying since November.  Ridiculous!!!!!! 

Nobody from best buy will even return my calls!

I have this weekend off of work, so think I will start typing letters to anyone who will listen.

[bbycustomer]

jdapowers,

i understand your concern and the frustration you are going through. Here is my suggestion.

Start a new thread with your concern and hopefully someone representing Best Buy will contact you. I have got a couple a responses from Ryan who is a member here. Ryan talked directly to the store and got some anwers for me. Even though I have still not received my refrigerator (I got a loaner), the positive responses are encouraging.

I am waiting for Tuesday (01/26/10). If I don't get it on Tuesday, I will be upset again.

Surely will keep this page updated.

[bbycustomer]

I am upset again. I did not receive the refrigerator. Not even a call to let me know what happened.

[jdapowers]

I cancelled mine, as I was afraid the company may go out of business, and I would  never get my credit card charges reveresed.  i offered to buy it again, if they could PROMISE me it would come on the delivery date they say, I gave them 2 months, but it HAD to come on the date they choose.  They couldn't promise that, so I didn't order from them.