Best Buy & Geek Squad Policies

[tonyd99]

Ok so afte rmy pm, yesterday I did not get a call form the store, went to pick it up, had to show them your pm, and ups tracking info then they produced a xbox. I got it home, and it is very loud and the top heats up. Should I return it again? What should I expect another "7-10" buisness day delay?

[Aaron-BBY Community Connector]

Hello tonyd99,

I have sent you some additional information, so please check your private messages.

[tonyd99]

Just so the forum knows what reply I have been getting see below: First reponse to issue: Xbox 360 Rapid Exchange From: Aaron-GS on 11-18-2009 04:53 PM Add Aaron-GS to Friends Ignore Aaron-GS Hello tonyd99, I am pleased to inform you that a refurbished Xbox 360 console was shipped on your behalf Monday morning, and that the unit appears to have been received by our Pembroke Pines, FL store. I’ve provided the UPS tracking number below for your reference. UPS Tracking #: {Removed per Forum Guidelines} If you have not already been contacted by the store, I would strongly encourage you to speak with an associate or stop by at your earliest convenience. Agent Aaron Geek Squad® Community Connector My replies: Re: Xbox 360 Rapid Exchange To: Aaron-GS on 11-18-2009 06:10 PM Add Aaron-GS to Friends Ignore Aaron-GS Why pembroke pines, that is 20 mins away. It is wed and i still have no call???? It was to go to Plantation. Delete Message then: Re: Xbox 360 Rapid Exchange To: Aaron-GS on 11-18-2009 06:18 PM Add Aaron-GS to Friends Ignore Aaron-GS Scratch that, you were wrong, ups says it came to Plantation. Unbelieveable. Delete Message Fast forward today in regards to my defective refurb unit: from me: Re: Xbox 360 Rapid Exchange To: Aaron-GS on 11-19-2009 12:02 PM Add Aaron-GS to Friends Ignore Aaron-GS see new post from aaron: Re: Xbox 360 Rapid Exchange From: Aaron-GS on 11-19-2009 12:25 PM Add Aaron-GS to Friends Ignore Aaron-GS tonyd99, If you are experiencing difficulty with the refurbished console, then I regret to inform you that you will need to return to your local Best Buy store for further assistance - the store will need to process a second Rapid Exchange on your behalf. If you have any questions or concerns though I would strongly encourage you to speak with an in-store associate for additional information. As far as the store is concerned, please keep in mind our locations in Plantation and Pembroke Pines proper are both considered to be in Pembroke Pines for shipping purposes by our service centers. I apologize if this was not made clear in my initial reply though, as it was not my intention to refer you to the wrong store location. Agent Aaron Geek Squad® Community Connector Go Ahead. Use Us. Case #: {Removed per Forum Guidelines} Aaron. Do not send me pm unless you are sending private or confidential information. I have seen other posts where resolutions have not been solved and feel the community should know the full dialog. I just spoke with GS Laura at store 551 and was told to bring in xbox. I asked if this could be expidited and was told that they have to test it to verify my claim and then they could tell me if another refurb or off the shelf will be given I will try to go tonight and bring instruction from this forum with me as a support. I will keep this forum updated as to events as they unfold.

[tonyd99]

The formating would not allow me to break with spaces, sorry.

[Nokia]

The correspondence between you and Aaron is not supposed to be posted. That's why it's sent through PM.

[tonyd99]

Why? Is there something to hide? Do you see anything that is considered private in those reposnses? Nokia, Are you an employee or trying to assist to resolve a customer service issue? If not please let Best Buy/Geek Squad respond to these issues.

[Nokia]

I did not read the messages. However, if they were meant to be public, it seems like they wouldn't be sent privately.

[tonyd99]

Alright thread down now back up, seems editied by aaron. I did not know tracking info and case numbers not allowed. Sorry.

[Aaron-BBY Community Connector]

tonyd99,

Although our conversation did not include any telephone numbers or e-mail addresses, it does contain information that Best Buy® considers to be personally identifiable (UPS tracking information, case numbers, etc).  To ensure our customers' privacy we only communicate these details via private message and remove them from public posts per our Forum Guidelines. For more information though I would strongly encourage you to check out the following link:

http://forums.bestbuy.com/t5/Welcome-News/Forum-Guidelines/m-p/10

If there are any other issues I can assist you with please feel free to let me know.  Simply send me a private message and I’d be glad to help you out.