Best Buy & Geek Squad Policies

[josegaitero]

Best Buy People:

I'm sending you this because I need some help. I bought a laptop maybe a couple of years ago in one of your stores. Now, I'm having some problems with my hard drive, so it's imperative that I format the computer. So I need to re-install Windows. But, when I bought the computer from you, you didn't give me the software installation CD. I want to know if you can send me a copy of my Windows. I can send you the serial number of my license, that is printed under my laptop in the Microsoft tab.

Important information: I'm in Melbourne, Australia.

Thank you very much.

[Mbrguy Trusted Contributor · Accepted solution]

You need to contact the manufacturer and order the recovery discs. Most computers nowadays do not come with the discs anymore.

[AndyH]

Like Mbrguy said, they don't include the discs anymore with the computer. They give you the ability to burn your own copy (prior to it dying of course) and there's usually a recovery partition on the Hard Drive as well but if you need discs and the computers not working then you'd have to order them from the manufacturer.