Best Buy & Geek Squad Policies

[angeldragn]

Not happy, just read this forum and realized that I was getting charged for this "optional" program since I opened the card a few years ago. I am really disappointed in bestbuy that they would stoop that low to get extra money whether for them or hsbc. I have been having a hard time paying down on this bill because it continues to go up with every payment and to find out that I could have stopped that a long time ago had I been educated when signed up that it was optional. Yes I understand I should have read the fine print but I guess I never had this happen to me with any other credit card. I spend alot of money at best buy and will think twice before spending anything again.

[Ryan-BBY Senior Social Media Specialist]

Hello angeldragn -

Kelly from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Kelly-BBY Senior Social Media Specialist]

Hello angeldragn,

Thanks for sharing this feedback with us.  I can certainly understand your concern after discovering you had been charged for this program.  I apologize for any misunderstanding regarding your financial plan through HSBC.

As you may aware, HSBC is a separate company from Best Buy and we have no way to view or change your balance or financing plans.  I would like to further review your concerns; however, I cannot guarantee any changes to your account.  If you could send me a private message with the name and phone number used on the account. You can send me the message by using the link in my signature below.

Thank you for your time and have a great weekend,