Best Buy & Geek Squad Policies

[jessirae76]

The same thing happened to my husband and I. We called the 800 # on our credit card statement the first month we saw the charge. We spoke to a guy who spoke very broken English who assured us he had cancelled it. Yet, the next month the charge was back, so we called again. Same routine. We still are getting charged monthly for this service. We already pay for a similar service through a pre-paid legal company and have no need for this service. However, the frustration in getting the charges stopped is almost more than what we're paying monthly. This month, however, those charges pushed us up over our credit limit, so now it has cost us even more. I guess I'll call again this weekend and attempt to get the charges stopped, but I feel kind of helpless in this situation.

Jessica (& Neil)

[Adamtech Emerging Expert]

Hi there jessirae76 and welcome! I do apologize for the issues you are having with you Best Buy card. One of our Community Connectors should be able to assist. They will be in contact with you in the next few business days. I have marked your post to be moved to its own thread so do not be alarmed if it is moved.

[Elizabeth-BBY Community Supervisor]

Hi jessirae76,

Sarah, one of our Community Connectors, will be following up with you shortly.  Thanks for your post!

[Sarah-BBY Retired: Community Connector]

Hi Jessica (& Neil),

I am very sorry to hear that you too, are experiencing difficulties with your Best Buy® credit card account. 

As you may be aware, HSBC is a separate company from Best Buy® whereby they provide credit card services to our customers, and for security as well as privacy reasons, we do not have direct access to or influence over their records, policies or procedures.  However, as it is very important to us that our customers receive the highest level of customer service possible, from both our company as well as our business partners, I would be happy to help you make sure your request to opt out of the Debt Cancelation/Account Shield service is processed accordingly.

Therefore, if you are interested in my assistance, please send a private message to me containing the name and phone number associated with your Best Buy® credit card account.  You can send a private message to me by clicking on the “private message” envelope in the upper right-hand corner of the page and then composing a new message to my username “SARAH-BBY”.  Once I receive this information, I will follow up with you again, also by private message as quickly as possible.

Thank you and have a great weekend!
Sarah

Community Connector

Best Buy® Corporate