01-08-2009 02:27 AM - edited 01-08-2009 10:46 AM
01-08-2009 10:16 PM
When you said that"Jordan" would not look you in the eyes while talking with you, it reminded me of my daughter, who suffers from Pervasive Developmental Disorder N(to)O(otherwise)S(specified), which is an Autism Spectrum Disorder. Asperger's Syndrome is probably more well known.
These people can be interpreted as very rude and obnoxious when they are out in the general public. They are prone to very noisy outbursts and I can't begin to tell you how may times I have wished I could put on an invisibility cloak and disappear. Many of them are highly intelligent, often becoming scientists, surgeons, etc.
The problem is that they were unable to learn social skills (reading expressions, listening for voice inflections, etc.) while growing up, even though I did my very best to teach her. Often these kids grow up and have an obsession in one certain area and can recite a litany of facts to you.
Perhaps this "Jordan" has one of these spectrum disorders. These kids do grow up and usually do not fall under SSI guidelines because their IQ is too high. So, they have to work, and they are usually utter failures when it comes to working with the general public ad they are unable to empathize.
But, then again, "Jordan" could just be a jerk...
01-08-2009 10:33 PM
Perhaps you were having a bad day and it seemed like the manager was being rude. Here is my suggestion, go back to the store and offer your hand to Mr. Nobriga. Perhaps apologize and he will return same.
Thanks for shopping at Best Buy.
01-09-2009 12:18 PM
I was not having a bad day at all before going to the Curtner Ave, San Jose, CA BestBuy. A person can usually tell if another is being rude to them. Asking a question to better understand the Bestbuy repair policy and procedure is a not grounds for receiving harsh threats to get kicked out of the store and being labeled being difficult customer. I paid for the Product Repair Policy and I have a right to ask questions about how long my repair would take. This is the same about asking how long a diagnostic would take for a car repair. Would you want to get threatened by your car mechanic to get kicked out of their establishment for asking how long it would take to get a diagnostic on some car malfunction?
I read a couple of forum topics in Best Buy and Geek Squad Policies that many people have been threatened to get kicked out by managers for asking questions and were not acting rude in any way. The stores are not located only in specific area but are scattered throughout the USA. This attitude and handling of customer questions needs to be addressed. I used to love shopping at BestBuy before Geek Squad started handling the repair processing. I choose to not spend thousands anymore at BestBuy due to customer service problems at Geek Squad. I don't want to buy merchandise and service plans and have it processed by Geek Squad. I will tell my story to all my family, friends contacts through all channels of communication whether by word of mouth, social networking sites, blogs, IM, etc.
01-09-2009 12:35 PM - edited 01-09-2009 12:36 PM
Thanks to your input. I'm sure your daughter is very gifted. My nephew is the same and is not very good socially but he is very musically talented.
From your description if Jordan has this disorder I would put Jordan in the latter category...JERK. He is also a liar since he told me that there was no Manager in the store.
After I asked another member who the manager on site was I was pleased with how my complaint was handled. The manager on site was Chris and he helped me clear things out with my questions. He was very professional and curteous. His professionalism, helpful attitude and demeanor is a great assett to BestBuy and is a great example of customer service to Jordan who has none. I hope Chris gets promoted and Jordan goes through customer service training.
01-12-2009 05:43 PM
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01-13-2009 08:12 AM
01-14-2009 12:50 PM - edited 01-14-2009 01:15 PM
01-14-2009 03:00 PM
01-14-2009 06:13 PM
Describing the situation as annoying is overly downplaying my experience and treatment by the Geek Squad Agent Jordan. I have a right to ask more details about how the Service Plan will work because it is not something that I have memorized. And even if there is something that I did not understand as a customer I should not have gotten threatened to get kicked out of the store. Mind you he did this in front of other people in line behind me and embarassed me and defamed my character. His violent tones in his voice had no place in the conversation. I do not expect to be treated as a VIP or royalty but at least I need to be treated as a respectable human being. Never once in that conversation did I talk down to him or disrespect him in any way. Right from the start he never once bothered to show me respect but all the time had his chin up high and never looked me in the eye as standard communication. If he never had this basic communications training through the customer service training at Best Buy then this should be standard training to all Best Buy and Geek Squad employees at all levels of position. I hope you can try and imagine what kind of anger and degragation I felt by having to go through this. As a mature adult male I do not like to be disrespected by young, wet- behind-the-ears, egotistical Geek Squad hotshots.