Update to my repair. I got an email from Geek Squad that my camera was shipping back to the Curtner Ave, San Jose, CA store on Wednesday 1/21/2009. I call on Thursday 1/22/2009 to ask when I can expect it back they say that it would be two days because it was shipping from the repair center. My camera had not arrived on Friday or Saturday. I call again on Sunday 1/25/2009 and they say that it was shipped from the manufacturer (Canon) back to the Geek Squad repair center and it would be shipped from the repair center to the store where it originated from. Why was this information now changed from last Thursday's conversation? I think they are just saying a bunch of BS just to get people off the phone. They tell me that their shipments arrive by truck and they had not received it in their last truck on Saturday so it should arrive on their truck Tuesday, Thursday or Saturday. I get a call on Tuesday from Geek Squad saying the manufacturer (Canon) told them that my repair needs to get replaced so that I qualify for a replacement. Why was this information not made known over the phone on Wednesday 1/21/2009. They just had to lie in between until Tuesday 1/27/2009 to tell me this information. Are they just sending this information over snail mail. Someone could have just sent an email or phone call. Why are they selling technology when they do not even use it? Just to warn people STOP buying and DO NOT ever buy at BestBuy or use GeekSquad. DO NOT purchase the Geek Squad Black Tie protection because you will not get the service you pay for. BestBuy and GeekSquad make a lot of money from selling this Black Tie protection. Send them a message that you do not tolerate horrible service by not allowing them to rip you off and take your money by NEVER EVER purchasing from them and if you really have to buy from them DO NOT buy the Black Tie protection.
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