Best Buy & Geek Squad Policies

[AJAKK]

I would like to purchase a ASUS notebook.  My local BB is selling it for $899.00, a BB 50 miles away is selling it for $794.99.  Why local store said they don't match other BB prices on items and as if this isn't bad enough BB online sells it for $1049.99.  It's funny BB will match the competition but not their own stores.  Is this BB policy or greedy managers?

[Elizabeth-BBY Community Supervisor]

Dear AJAKK,

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

~Elizabeth

Community Supervisor

Best Buy® Corporate

[u_hsen]

the asus notebook is on clearance right now. All stores may have different price. depending on the market in the area. unforunately one of the Price Match Policy does say stores do not price match clearance items, even if it's in the same company.

my recommendtion, find out which store has the lowest price, and sitll have them, and go there and buy them.

quote from Best Buy Price Guarantee/Price Matching Policy (http://www.bestbuy.com/site/olspage.jsp?type=page&entryURLType=&entryURLID=&categoryId=cat10011&cont...)

BestBuy.com Price Matching/Price Guarantee

If you've made a BestBuy.com purchase and discover a lower price offered on our Web site or at a Best Buy store on the same available brand and model, let us know and we'll match that price on the spot, tax included.

Exclusions:
The BestBuy.com Price Guarantee does not apply to competitors' offers; third-party offers; online auction sites; shipping charges; clearance, Outlet Center and open-box items (when price matching with a Best Buy store); items for sale November 27th through 29th, 2008; special offers or promotions such as mail-in incentives, gift-with-purchase and financing offers; services such as installation; or typographical errors. Best Buy stores in Puerto Rico have their own price match policy.

even if it says "bestbuy.com" price matching policy, it's the same policy as Best Buy Stores.

[u_hsen]

 back,here's the best buy sotre price match policy:

Exclusions:
The Price Guarantee does not apply to our or our competitors' free offers, limited-quantity items, items for sale November 28th & 29th, 2008, open-box items, clearance items, Outlet Center items, mail-in offers, financing, bundle offers or pricing errors.

source:

http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1118843518460&id=cat12098

[Aaron-BBY Community Connector]

Hey AJAKK,

Like u_hsen mentioned, you may be referring to a clearance model laptop. Without knowing the exact model or SKU number, however, it’s hard to provide you a specific reason why you would see a price difference from store to store.

Please keep in mind that while Best Buy® is able to price match in most scenarios, our Store Price Guarantee found on BestBuy.com does contain a few exceptions. The product must be readily available at a local competitor’s brick-and-mortar store, and cannot be subject to any open-box, clearance or outlet center pricing. What constitutes a “local competitor” then? Best Buy® ultimately leaves this up to our individual stores to determine, although it generally follows these guidelines:

• The competitor must be within the same state
• The competitor must be within the same city or metro area
• The competitor must be within a reasonable driving distance, usually 5-10 minutes away

Should you have any other questions or concerns though, please feel free to let me know. If you’d prefer, you can even send us an e-mail at online.communities@bestbuy.com for further assistance.

Hope this helps you out!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.