Best Buy & Geek Squad Policies

[Pepsidriver24]

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Nokia wrote:

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When you signed up for the card, you were provided with the T's & C's, same as every other card. As everyone else has said, it's no one else's fault for your failing to read it. You cannot honestly expect the employee to read you a multipage contract. The application process would take an additional 30 minutes.

BTW, this is normal for any no interest promo. Banks make their money off those who are poor in managing their finances.

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Look, I get that Nokia. I was given some sheet with a lot of tiny words on it that explain what I've just decided to sign up for. In a perfect world, I'll even ask the employee, much to their surprise mind you, to explain what the highlights are of this credit line for which  I am signing up. You and I both know that the employee probably doesn't even know what the interest rate is, or the penalty scenarios. They would just tell me to read it and find out. So I can then go ahead and waste time for the both of us trying to find out where that information is - then after that I have to comprehend that ridiculous terminology.

So you tell me, Nokia, do you think it is going to take 30 minutes to set the expectation for the customer that a late payment of even one hour past the deadline will discontinue the no interest promotion and result in late fees of X amount of dollars? It took me 2 minutes to type it. And it may save the customer from potentially never coming back. But no, managers and employees just like you expect that every customer already knows everything and they love Best Buy because they are buying from us.

Educate the customer and you just might see a gain in revenue intensity. Common effing sense.

[Nokia]

Because this specific piece of info is now pertinent to you. At the time of purchase, you didn't know of any issues you'd have. What if they had explained this part of the agreement to you, but you ended up having an issue with a different part? There are two solutions: read the entire thing to each cust., or trust the cust. to be a responsible adult and read the contract which they're signing.

Hindsight is always 20/20.

[Mbrguy Emerging Expert]

Nokia doesn't work for Best Buy.

[Pepsidriver24]

11,515 posts and you don't think he works for Best Buy?

[CrimsonRain]

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Pepsidriver24 wrote:
11,515 posts and you don't think he works for Best Buy?

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Unfortunately a high post count does not equal obvious employment by any company. I just chalk it up to the possibility that Nokia has a lot of free time (dare I say retired?) and he is genuinely helpful towards those who need anything from a clarification of Best Buy's policy or others who may not understand terms & conditions written in English.

[Nokia]

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Pepsidriver24 wrote:
11,515 posts and you don't think he works for Best Buy?

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Wow, does that mean I work for Newegg and Intel too? That's pretty cool. I thought you had to send in a resume or something.

[Sarah-BBY Retired: Community Connector]

Hi Pepsidriver24,

Thank you for taking the time to provide us with your feedback and I am very sorry for any disappointment.  While, it is our hope that our sales representatives are able to provide our customers with all product knowledge needed when shopping with us, we also ask that our customers do some of their own research as well, in hopes of providing the best purchases possible at all times.

Also, (and as mentioned here by others) HSBC is a separate company from us whereby they provide credit card services to our customers, and I am very sorry to hear that you received a late fee, plus possible deferred interest fees, as a result of being just one day late with your payment.  While I cannot guarantee anything, I wanted to let you know that I am currently researching this matter further on your behalf, and as soon as I have more information I will follow up with you again by private message.  So, please keep your eyes open for a “new message” alert in the upper right-hand corner of the page (when signed in) to follow shortly.

Thanks again and have a great day,