Best Buy & Geek Squad Policies

[trekkieb47]

Still have not received my code and no response to Josh at Best Buy to my PM.

[jelleriii]

Hi I can give you an update, I have the same issue. I called the 188-best buy they told me to call the store I purchased it from and they would have info.Wrong!!!!!!!! So i called the 1888- bestbuy after talking them.Mick the operator I talked to said there was a major system error with the codes and that they were working on the problem.Mick also said that the reward zone techs are going to contact the people affected by the email in the next 3-5 days on this issue.

[trekkieb47]

But the thing is I have not received the code in my email. Josh has not responded to by PM, can I get an update from an official Best Buy employee?

[jelleriii]

I just got my code two days ago, just be a little more patient, you've waited this long right? Whats a couple more days.

[Acadius]

Does your code work? I went into a Best Buy store and they called the customer service. I was told that everyone had this issue and I should wait until Friday to see if it's resolved.
I do try to enter my code and it still comes up as Needs to be Activated by retailer.
Here's to patience.

[jelleriii]

Yeah i had the same problem, in my previous post 1-888-bestbuy  said it would be 3 to 5 days before this problem will be fixed it seems none of the codes were activated by best buy.

[Josh-BBY Retired: Community Connector]

Hey there gamers!

I am still researching this issue. I'm sorry I don't have a batch of codes for this one but I can say that Best Buy® does stand behind the codes it offers.

I'll of course be letting you all know the moment I have a fix for this. I appreciate your patience and hope you are all enjoying the Halo: Reach experience!

[Josh-BBY Retired: Community Connector]

Hellllooooooooo there!

Can everyone please try their code again and see if it is functioning yet? I was told they were activated, let's see if there's fine-tuning to be done still.

Thanks for your patience everyone! I'm juggling a lot of messages right now. I apologize if some fell through the cracks. Just keep hollering and I promise I will get in touch with you as soon as is humanly possible.

Game on!

[trekkieb47]

Josh, what about those of us who have not even received the code yet? I sent you some PMs but have not heard from you.

[Josh-BBY Retired: Community Connector]

Hey Trekkieb47,

I am still working to get a list of those codes. If you preordered in the timeframe specified you should have definitely been included in the email.

Hopefully we can get you some more information ASAP on this. I'll let you all know the moment I hear something!

Game on!