On January 19, 2010; I called the Geek Squad, to have my 37 inch LG, LCD television to be serviced. I explained to the Customer Service Rep what the issue was that was happening to my television. We schedule to the appointment for January 23, 2010 to have a service Technician come to my house to look at the television. I explained to the Technician, that my television, would randomly, power off for about 5-10 seconds, than reboot itself back on. The Technician, without looking at the television tells me that he has never experienced that issue with the LG televisions. He then proceeds to remove the back of the television, and without any diagnostic tools tells me that he doesn't see anything wrong with the television. He suggest that he can order a new main board and audio board for the television. He then explains that it will take about 10 days to receive the new parts for the television. We set up another appointment for February 6, 2010 to replace the new parts for the television. I receive a call on February 3, 2010 and informs me that he will be at my place between a certain time. I informed him that we had set up the appointment for the 6th and not the 3rd, and I wouldn't be there on the 3rd since I was at work. He informs me that I would need to call the Geek Squad again to reschedule. I call to reschedule and the soonest they could get me in on a weekend was the 13th. I set up the appointment, for that day, and he shows up and replaces the new parts for the television. After doing a scan of the channels, I have lost about half the channels that I was getting before, and the ones that I do have the reception was staticky. I asked the technician why the reception was so bad and he states to me that its my cable reception. I explained to the Technician that wasn't how the reception looked prior to the replacement of the new parts. I also explained that television in the bedroom the reception was fine, again reiterating that the reception was fine prior to the repair. At that point the Technician became argumentative stating again it was the cable and the coaxial cable. At this point I no longer wanted to deal the Technician any longer since he was being uncooperative with wanting to see what could be causing the new issue that occurred.
I called my cable company on Feb 16th, just to verify that I wasn't showing an interruption with my cable, even though the secondary television I own was behaving correctly as was my cable internet service. The rep informed me that I was receiving the correction signals from both televisions, as well as my internet. I called Geek Squad again, also on the 16th of Feb, to set up another appointment with a Technician to see what was causing this new issue. Which at this time, upon setting upon another appointment, I requested a new Technician, no longer wanting to deal with the original Technician, since he was being argumentative and unprofessional. The Customer Service Rep, sets up a new appointment with me for February 27th, the earliest they could get me in on a weekend and with a new technician. I receive a call on the 27th, only for it to be with the same Technician that originally serviced the television. I refused his service, since I had specifically requested a different Technician when I called on the 16th of February. I was informed that I would have to set up another reschedule to have my television to be serviced. I called the Geek Squad again, to set up yet another reschedule, and also requested to speak with the supervisor. He explained that the original Technician is the only one in my area and that to have another Technician service the television, that they would need to get permission. This information I felt should have been explained to me when I had called on the 16th, and not sure why it wasn't done when I had made that request at that time. I was informed that he would look further into it and get back with me in 4 hours.
I then go to the Best Buy that I bought my television, spoke with a manager, who was sympathetic to my frustration, and he would look further into it. He then tells me that I would receive a call from a supervisor at 2. At 5 that day I get a call from a scheduling agent and informs me that they soonest that I different Technician that could show on a weekend would be March 20th, at which point I ask when is the earliest than can send a new Technician to look at my television on the weekday, which they inform me that it will be this Friday March 5th. Now I have to explain to my supervisor at work that I have to take some personal time off of work, to have this new problem resolved.
I am frustrated, with how long this has been taking to resolve my television problem. And I truly hope that on March 5th, that they could fix it once and for all
@Dorothy_BestBuy
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