Best Buy & Geek Squad Policies

[gigisb]

I think you should familiarize yourself with BEST BUY's procedure on returned items that they re-shelve before you give false information on those procedures.  I am not sure why it is so important for you to have the last word on this "tape" issue, but I can assure you, you are definitely missing the basic gist of how this whole thing works...  

We'll try this again the slow way:  BEST BUY INSPECTS returned items before re-shelving (obviously...as a responsible business they are not going to put it back on the shelf without doing so) and then they reseal the box with a tape that says "INSPECTED BY BEST BUY" (not sure that you really understand this 'tape' thing?).  The next person who purchases this "OPEN BOX" product (the name that BEST BUY gives to items that have been returned) gets a 5% or more discount, depending on the product.  

If there is any part of this that is still confusing to you, you might consider purchasing an open box product yourself and experiencing first hand how this process works.  Until then, I think you should probably be very mindful about what you write about this since you seem to be missing something in your understanding.  As far as BEST BUY goes, I have always been very happy with their service and continue to make purchases through them because of my overall satisfaction with them.  This particular issue was my first less-than-perfect experience with BEST BUY.  However, the service people were extremely helpful and also apologized for the error that was made in the 'INSPECTION" on the open box item.  I do have to say, your particular posts and affiliation with their community website is not in their best favor.  A bit of advice:  the customer is always right.  You do not need to keep correcting consumers or feeling the need to have the last word.  The bottom line is that consumers are going to be unhappy sometimes, and I am confident that BEST BUY does their best to make sure their customers are happy.  I, along with other consumers, post issues to let others know what to be wary of.  BEST BUY is also benefitting from these posts  by learning to improve their customer service.  

You may be very knowledgeable about computers, but you do not know the first thing about customer service.  You should probably stick to what you know.  Computers and not tape.

[Nokia]

It has nothing to do with having the "last word". You're still responding to my posts, so I figured this conversation is still just that: a conversation.

This just stems from me disagreeing that tamper-proof tape is some kind of "seal of approval", and instead...just tape. At the most, it's just to show you that it was an employee that sealed the box, and not a customer.

[davidm71]

Guys I am going to have the last word on this one as this was my thread way back when. So when ever you buy anything open box take caution. Not that any employee is out to deceive you they make mistakes and sometimes can stretch the truth. I don't believe Bestbuy employees have an agenda. Most want to help and desire to aid in our shopping experience honestly. It's a good company but even the best have a few bad apples and they usually get fired anyhow in the end. But the point of this thread was don't believe anything you hear or read. Good luck ...

[SlimJim77]

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davidm71 wrote:
Guys I am going to have the last word on this one as this was my thread way back when. So when ever you buy anything open box take caution. Not that any employee is out to deceive you they make mistakes and sometimes can stretch the truth. I don't believe Bestbuy employees have an agenda. Most want to help and desire to aid in our shopping experience honestly. It's a good company but even the best have a few bad apples and they usually get fired anyhow in the end. But the point of this thread was don't believe anything you hear or read. Good luck ...

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Amen to that!

[JoshSB]

I agree 100%, I wish that customers would check that more often...

[Aaron-BBY Community Connector]

Hello gigisb,

The purchase of a brand-new computer is by no means a small investment, so I can imagine how disappointed you must have felt to discover that iLife was not installed on your new MacBook.  Although I do not know why there would have been any confusion regarding our open box inspection process, I apologize for any inconvenience you may have encountered.

Whenever a product is returned to us and the box has been opened, our stores have an obligation to perform hardware diagnostics and a physical inspection to ensure that it is fully functional and undamaged.  In the case of computers, in-store associates may also attempt to restore it to its original factory settings if a recovery disc is present.  Once this inspection is complete the store will then mark the product’s packaging with special markings (such as stickers or tape) so that customers are aware that the product has been previously opened before they make their purchase.  It’s important to understand, however, that additional software is not necessarily taken into consideration during this inspection process – the product is sold as-is and it is the purchaser’s responsibility to obtain any missing components.

That being said, I’ve had the opportunity to look into this situation and was pleased to learn that you were able to exchange the computer yesterday afternoon.  If you are still in need of assistance, please do not hesitate to let me know.  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.